Server Fault is a question and answer site for system and network administrators. It's 100% free, no registration required.

Sign up
Here's how it works:
  1. Anybody can ask a question
  2. Anybody can answer
  3. The best answers are voted up and rise to the top

One of our employees works with Entourage on his MacBook Pro (OSX 10.6) accessing Exchange Server 2007. Last Friday morning, I think while working over a VPN, Entourage (I think it was Entourage) deleted all his objects (mail, calendar, contacts) on the server and while creating a lot of strange folders (starting with underscores) on the client.

The local data seems to be there, but not in a consistent form. Since the user's mailbox is rather big, I suspect, that there was some kind of "move" operation which did not complete. I tried to export the data, but the export stops because of a corrupted object. Is there a tool or another way to export or retrieve the local data?

Edit - FYI: we solved the problem getting his data from the previous night's backup.

share|improve this question

If you use the export-mailbox cmdlet, you can set a number of acceptable errors before the command is stopped and reported unsuccesfull. I would try and increase this number to see if that gives you a successfull export. (the parameter is -BadItemLimit).

share|improve this answer
The problem is that the data is on Entourage (in its local cache) only. It seems that it was deleted on the server. – splattne Oct 26 '09 at 8:18
okay. If this was on Windows/Outlook you could use a utility to convert the offline cache into a datafile (pst), but on the mac I'm at a loss. If the data was truly deleted from the server, your probably looking at doing a mailbox restore from backup anyways. I don't know if it helps, but Entourage has a builtin repair tool - as long as the data is gone from the server I doubt it will work, but at least it's there. I think you can start it by holding the apple key when starting Entourage. – Trondh Oct 26 '09 at 8:30
Yes, I also think I'll have to restore from the server's backup. Thank you anyway! – splattne Oct 26 '09 at 9:50

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.