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We are using Bluecoat's ProxySG device in our office. It is sending its logs to an instance of Bluecoat Reporter running on a Windows 2003 server. I've had a difficult time with the software. It seems to stop processing logs fairly often. Now it's complaining about not being able to find a handler process when you connect to the web GUI. Is anybody out there using something else for processing their Bluecoat logs?

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The Bluecoat reporter is based on Sawmill originally. I'm not sure I would recommend it but it may point you in the right direction. Webtrends is another product but I've found it cumbersome.

I personally continue to use the Bluecoat Reporter. The latest version I have has been much more stable than past versions. I don't use the streaming functionality of the logs but process logs FTP-ed to our server. This has helped our stability. Occasionally, maybe once a year, I have an issue (mostly due to an out of disk error on my part) that corrupts the DB but then I just rebuild from the logs again (which takes time but works) and it's off and running.

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