I'm not a Cisco admin, so this is a little out of my depth.
I'm trying to troubleshoot what seems to be a congestion problem on a wireless network. We have an access point outside one room that is currently reporting hangs and issues with the laptops; when I connect to the controller (the 4404 wireless controller) via the web interface and look at that specific access point, it is showing a "load profile" failure.
The rx utilization is 14, tx utilization is 16, channel utilization is 32, and attached clients is 20.
Are these number showing that it is way overloaded (like a Unix system load would probably indicate)? Or is this a percentage amount, so it really isn't all that bad? Or am I looking at the wrong statistics altogether?