I sincerely apologize if this question isn't appropriate for the site. I'm hoping to get some insight here.
I've been working in software technical support for several years and would like to continue to improve my own soft-skills (e.g. troubleshooting, logic, conflict resolution, habits, etiquette, efficiency, productivity, time management, communication skills, etc).
I realize of course that a lot of this comes from learning in the field and to that end, I've done pretty well. But I'd still like a more formal/structured approach to grasping the higher concepts.
Most of the material I've come across is intended for managers building call-centers (which is not my intention). I'm more interested in improving my own personal skills.
So question: can someone provide recommendations for books that provide soft-skill training? If that's too broad of a topic than perhaps someone could provide recommendations for just one soft-skill? Doesn't have to be an all-in-one type resource. I like books because I can learn them on my own time and have them around as a resource.
Thanks in advance.