I client of mine requested that rename one of their lists from 'All Associate Doctors' to just 'Associate Doctors'. I made the appropriate changes in Active Directory and am running into a problem with several of the Outlook 2003 clients on their network.
When most users click in the 'to' field of a new message and type 'a', a drop-down appears with all email addresses starting with 'a', including the old 'All Associate Doctors' list. It does not include the 'Associate Doctors' list. If they pick 'All Associate Doctors' from that drop-down and send the email, it bounces because the list doesn't exist anymore.
This stupid drop-down doesn't appear to be tied to the Outlook Contacts folder, or the Global Address List. It appears to be a list of everything ever typed into the 'to' box.
I tested this by addressing a message to 'joe1' and hitting send. It obviously bounced. Then I created a new message and put 'j' in the to box. Sure enough, joe1 is listed--and it shows up before the actual address 'joea'.
Apparently you can delete items from the list by typing in 'a' and then hitting the delete key for every item on the list.
Does anyone have a better way to clear this list of invalid addresses? Even better, can I set it to actually query the Global Address List or the local Contacts folder? I would even be happy disabling it rather than have people constantly mis-addressing messages.