We currently have about 150 seats and growing. Our IT staff is very small so we need an efficient and accurate way to handle the provisioning of new-hires with equipment, software, credentials, etc. We have several different businesses and departments each with their own software/hardware needs.
The way it works now: When a person is hired, we end up sometimes with several work orders in our Help Desk system requesting various resources. HR manager requests security badge and phone extension. Hiring manager requests phone extension and computer setup. And on and on. Invariably, the hiring manager forgets an app or printer that the new user will require and we are constantly going redoing work.
I'd like a way for the HR manager to start the process and pass buck along to each manager in the chain to check off what the new-hire needs. This would then be submitted to IT. That way there is both a record of what was requested and a checklist for what we need to do. It would also be nice for this same form or software to store what that user was setup with for future reference.
Does anyone have the same problem we do in this regard? How have you solved it? What technology-based solutions have you used?
NOTE: We would be willing to purchase software if its out there but a plug-in for SharePoint or something similar would work too.
Thanks in advance.