Is there a way to use penalty with dynamic agents to order agents call distribution for received calls in a queue? We are using linear ring strategy and this only order calls to dynamic agents by ...
I have a queue with some members. The strategy is leastrecent. Example: Members: 101, 102, 103, 104 A call goes to 102, and 102 answer the call, and then, the ext. is in use. Another call go ...
queues.conf shared_lascall=yes strategy=rrmemory wrapuptime=15 A1,A2,A3 are members of 2 queues: queue1(Q1) and queue2(Q2) A3 has penalty 3 in Q1 where min/max penalty are 0/3 and A3 has penalty ...
I am setting up a new server using Asterisk 1.8.11-certified4. In testing, we're seeing that agents dynamically logged into the queue will receive a second queue call as a call-waiting when ...