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Intercom for all phones on Cisco Unified Call Manager

In a Cisco based telephony (VoIP) system (CUCM 9.1.2.11900), I have successfully configured and used the intercom feature. It allows a user (typically a secretary) to push a button and automatically ...
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2answers
182 views

i need a sip softphone that would on incoming call open an url containing the caller number

The idea is that : a customer call, I automaticly open the page of his accout in my CRM. On the many SIP softphone on ubuntu (ekiga, linphone,...), the only one that i could make do that is twinkle. ...
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1answer
318 views

LDAP sync between Win2008 and Cisco Unified Call Manager

I have a VOIP environment with Win 2008 as a primary LDAP server. However, before I setup Cisco Unified Call Manager to get LDAP sync from Win 2008, previous administrator has created users in CUCM 9....
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1answer
111 views

C3X Polling Strategy - Fewest Answered

I've been playing around with a 3CX PBX system and have been trying to alter a call queue so that members of staff that have had the fewest calls will get called first. So I have set the call queues ...
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0answers
72 views

Cisco CM — forward single user call after hours

CM 8.6 -- Unity 8.6. Our CEO wants calls to his extension to forward to the operator extension, after hours. Do I configure the DN, the device or the user settings in Unity? None? All? Can this be ...
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1answer
183 views

Cisco unity call manager — personal greeting error enabled

In Unity CM 8.6.1, one user's personal greeting settings show the Error greeting is enabled. I cannot disable it. I also cannot enable the standard greeting. Calls for this one user do not go to voice ...
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1answer
378 views

Local Call Classification in CDR records from Cisco CallManager

I am trying to analyze our telephone usage to evaluate our phone plan with our PRI provider. I have enabled CDR records within Call Manager and am able to generate "Gateway Summary" reports which ...
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3answers
1k views

Does the Cisco SPA range of phones work with CallManager/CME?

I have about 15 phones and am looking to upgrade from asterisk to an all Cisco solution. Do we need to replace the phones as well?