Figured this may be a good place to ask this one, as I'm guessing most of you folk are admins and run across this issue. I'm currently in the process of defining scope for an overall system lifecycle ...
Are there any good references coparing Software Development CM best practices to IT CM best practices?
I have spent my career on the software development side of things and in the latter part have become more and more involved in the realm of Software Configuration Management. Now I am moving into an ...
how do you document changes to your configuration which were made during an incident? In ITIL incident- and configuration-management are two different processes but they are related at this point. My ...