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1answer
98 views

Are there any good references coparing Software Development CM best practices to IT CM best practices?

I have spent my career on the software development side of things and in the latter part have become more and more involved in the realm of Software Configuration Management. Now I am moving into an ...
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2answers
362 views

How to document configuration changes from incidents

how do you document changes to your configuration which were made during an incident? In ITIL incident- and configuration-management are two different processes but they are related at this point. My ...