I'm not sure how to ask this question, since I'm not in the field. Say you're a network admin and you leave your job. How does the new guy know where to start?
Later this year I will be handing over support of my church’s active directory servers to someone else and would like to know what kind of information is important to document and share. Are there any ...
I've used Wink to create Flash tutorials for employees on setting up and using various programs. It's a nice tool, but sometimes I wish I had more options. Have you used a tool or tools to do this ...
Are you using a wiki format? If so, which product? (MediaWiki, Confluence, Sharepoint etc.) Have you create a knowledge base? (Problem/solution-oriented short documents.) What challenges do you find ...
Title says it all really. It can sometimes end up that development and IT are at loggerheads over this sort of thing. What level of documentation do you expect when you're expected to install, patch, ...