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60
votes
19answers
21k views

How do you document a network?

I'm not sure how to ask this question, since I'm not in the field. Say you're a network admin and you leave your job. How does the new guy know where to start?
9
votes
5answers
7k views

What is important to document in an active directory server?

Later this year I will be handing over support of my church’s active directory servers to someone else and would like to know what kind of information is important to document and share. Are there any ...
3
votes
7answers
218 views

tutorial/training creation tools [closed]

I've used Wink to create Flash tutorials for employees on setting up and using various programs. It's a nice tool, but sometimes I wish I had more options. Have you used a tool or tools to do this ...
48
votes
34answers
8k views

How are you documenting your work, processes and environment?

Are you using a wiki format? If so, which product? (MediaWiki, Confluence, Sharepoint etc.) Have you create a knowledge base? (Problem/solution-oriented short documents.) What challenges do you find ...
8
votes
7answers
316 views

What level of documentation do you expect to be provided to you by developers?

Title says it all really. It can sometimes end up that development and IT are at loggerheads over this sort of thing. What level of documentation do you expect when you're expected to install, patch, ...