Helpdesks are often the first tier of technical support. A typical Helpdesk receives calls or self-service style requests for assistance and services its customers remotely rather than traveling and working face to face.

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Must have software for schools [on hold]

I am setting up a test environment to act as a school datacenter because I will be working as a Sys Admin at a school starting this summer. I want this test environment to be as realistic as possible. ...