Questions tagged [helpdesk]
Helpdesks are often the first tier of technical support. A typical Helpdesk receives calls or self-service style requests for assistance and services its customers remotely rather than traveling and working face to face.
29
questions
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9
answers
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Good free Helpdesk software? [closed]
looking for good free or open-source Help Desk software.
And by Help Desk Software I don't mean development issue tracking (which is slightly different), I mean software that is optimised towards ...
11
votes
7
answers
356
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What features to you like to see in a help desk product? [closed]
This question is for the professional sys admins and desktop support folks. Sorry developers...you can go talk about bug tracking on Stack Overflow.
What type of features or functionally do you like ...
10
votes
11
answers
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Inexpensive Remote Assistance software? [closed]
Any recommendations for Remote Assistance software that does not require firewall modification for clients?
To assist client with software problems and perform training, we currently use a tool ...
6
votes
3
answers
1k
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Spiceworks versus Request Tracker? [closed]
We currently utilize Request Tracker for help desk ticketing, we utilize Spiceworks for asset inventorying. I am pondering whether it might be worthwhile to move from RT to Spiceworks for help desk as ...
4
votes
5
answers
585
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How to manage Infrastructure projects vs Helpdesk [closed]
In pretty much any IT dept that manages a network, you have to find a way to balance time between Helpdesk calls (frequent, simple things like 'I cant print') and longer term infrastructure projects (...
4
votes
8
answers
699
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Ho do you view all your monitoring software [closed]
In my office I have all our monitoring tools setup and working great, but I dont have an easy way to view them.
I have a large TV in my office plugged into an old PC that has my nagios status page ...
3
votes
10
answers
863
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HelpDesk software suggestions [closed]
I'm looking for a very solid, ideally Web 2.0 Help Desk software for my IT service company.
I've looked at various options, including Help Spot & Zendesk, however none of them really 'tick' the ...
3
votes
6
answers
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Best practices for helpdesk/ticketing system category trees [closed]
Has anyone who's ever configured a helpdesk/ticketing system ever been through the same iterative process around creating the "right" ticket categories?
Revision 1:
Infrastructure
Server
Citrix
...
3
votes
3
answers
4k
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What are the best tools for implementing ITIL? [closed]
If you have implemented ITIL into your company's IT Service Management processes, what tools have you found to provide the smoothest transition, to manage the processes best and to provide the best ...
3
votes
2
answers
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Can I stop monitoring a Host if it's OFF, and turn monitoring ON when it's ON?
I was wondering if there's a possibility that Nagios could stop monitoring a host if it's OFF, and turn monitoring ON when it's ON?
The idea was to use my Nagios server that will monitor if a ...
2
votes
6
answers
2k
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What Trouble Ticket system would you recommend? [duplicate]
Possible Duplicate:
What are some good web based trouble ticket systems?
Hi
I am looking for a simple trouble ticketing system for my small software development company. It should be web based, ...
2
votes
4
answers
351
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Network install all versions of windows for univeristy IT help desk [closed]
I work at the help desk for students, faculty and staff at a large university. As part of our daily operations we see ourselves installing every version of windows (xp, vista, 7; both 32 and 64 bit of ...
2
votes
1
answer
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Best open-source HelpDesk software? [closed]
Good morning,
I'm currently researching 3 different open-source HelpDesk solutions, and am interesting in hearing your experiences with them, to help me decide which to implement in a small-sized IT ...
2
votes
1
answer
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Not able to access groovy variable inside shell script in JenkinsFile
def NAMESPACE = "Dev"
def BODY= sh(
script:'''body=$(cat <<-EOF
{
"name": "${NAMESPACE}",
"type": "regularwebapp"
}
EOF
)
(echo $body)''...
2
votes
1
answer
590
views
Open-source HelpDesk solution for Windows? [closed]
I'm looking for an open-source HelpDesk solution with the following features:
CAS or direct AD integration
Different priorities for different tickets
KB generation (from tickets and manually)
Email ...
1
vote
1
answer
41
views
Need to apply a role to users that allows for installation/updating of apps on Azure connected PC
We are a small company using Azure AD. The vast majority of our employees are remote and we need them to be able to install/update apps on their PC's without requiring an Admin login every single time,...
1
vote
2
answers
261
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Help desk software - specific feature needed [closed]
I am having a hard time finding help desk software that allows for drop down hyperlink selection during ticket creation.
The situation is that we do external support for client systems and connect ...
0
votes
3
answers
553
views
What are some good hosted issue tracking systems for non-developers? [closed]
This question is similar to Good Open Source issue tracking systems for non-developers
but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer ...
0
votes
1
answer
701
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Mail ticket system for suport / helpdesk with IMAP SSL suport (certificates) [closed]
I have been looking for some helpdesk (OpenSource or free) that I can use with the support of IMAP mail with SSL and certificates. If is coded in PHP all will be easier (for me).
I've tried "eTicket ...
0
votes
3
answers
4k
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Invoke-RestMethod returns 400 error no matter what I do
So I'm working on a helpdesk automation with the Samanage API and need to update the "state" of the ticket. I've read the documentation and there is nothing i saw for updating the ticket ...
0
votes
1
answer
237
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Forward DNS local to Jira URL
I want to redirect my old helpdesk domain Help.company.com to Jira URL ( Company.atlassian.net/Jira/Helpdesk), it's a simple forwarding and don't want to keep the old URL .
I tried to do a CNAME but ...
0
votes
1
answer
1k
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My dedicated server won't startup
I tried almost everything (I am with soyoustart) but it just won't boot, I got this message from the soyoustart team, they won't help me since it's software related. (dedicated server is used for game ...
0
votes
1
answer
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out of office exception
We're using trackit for our helpdesk. Our problem is, that as soon as trackit sends a mail to a user about e.g. the progress of a ticket (closed, resolved and so on) and the recipient has configured ...
0
votes
2
answers
156
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Has anyone seen this Issue Tracking software feature before? [closed]
We're looking to get some software written if we can't find one on the market.
Has anyone ever seen Issue Tracking Software that allows the user to log their own issue on a website? One where they ...
0
votes
0
answers
43
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Iptables Traffic forward
Would you please help me .
I have a 2 vps (Ubuntu)
I want to forward all traffic from one vps(1.1.1.1) to another (2.2.2.2) vps
except ssh port on A vps(1.1.1.1)
A server is 1.1.1.1
B server is 2.2.2....
0
votes
0
answers
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Free storage space in amazon open search data node is low and others nodes has more than enough free space
In my AWS open search i am using 8 data nodes (r5.2xlarge.search) and 3 master nodes (r5.large.search) and each data nodes has allocated to a space of 200gb each. And also added my shard value as 4....
0
votes
1
answer
779
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How to check the udp port is accessible in an Ubuntu machine which is protected by a firewall
We were trying to install "Big blue button" in an Ubuntu server with a firewall. For installation, we need these UDP ports ("16384-32768") should be opened in the firewall. But we don't know whether ...
-1
votes
2
answers
3k
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WordPress-based ticketing systems? [closed]
I have been asked to set up a ticketing/help desk system for a small nonprofit. Our server runs Debian GNU/Linux.
Because we already have WordPress installed and plan to exploit it heavily going ...
-1
votes
1
answer
69
views
Web page generating error on SQL stored procedure [closed]
I am a total newbie to SQL. I am a networking specialist so like most smaller IT positions I kind of got this problem dropped into my lap.
I have been able to pinpoint some issue through event logs ...