Helpdesks are often the first tier of technical support. A typical Helpdesk receives calls or self-service style requests for assistance and services its customers remotely rather than traveling and working face to face.

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out of office exception

We're using trackit for our helpdesk. Our problem is, that as soon as trackit sends a mail to a user about e.g. the progress of a ticket (closed, resolved and so on) and the recipient has configured ...