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0
votes
1answer
102 views

Configuring .htaccess on a site with a CodeIgniter app and traq issue tracker

I have this site running on CodeIgniter and I have installed traq for issue tracking. Under public_html I have my application and system directory as well as an assets directory, and also traq. i.e.: ...
1
vote
0answers
121 views

ArgumentError (invalid date) on redmine

Have installed redmine on ubuntu 10.04 LTS but when I add quotes or comments to an issue I get this error: ArgumentError (invalid date): /usr/local/lib/ruby/1.8/date.rb:752:in `civil' ...
1
vote
1answer
3k views

How can I configure Redmine to create or update new issues via email?

What I need: Anonymous user should be able to submit a new issue via email and Redmine should do it's best to parse the email and add a new issue. You should be able to reply to email notifications ...
2
votes
4answers
2k views

In simple terms the difference between a Group and a Role in OTRS Ticket system?

I'm new to this whole OTRS/Help ticket system notion. Be grateful if anybody could provide a simple example that differentiates between a User in a Group and a User assosciated with a Role in OTRS. ...
0
votes
3answers
521 views

What are some good hosted issue tracking systems for non-developers?

This question is similar to Good Open Source issue tracking systems for non-developers but in our case, we would prefer a hosted solution. The users are end-users, on the low end of computer ...
4
votes
3answers
2k views

Tracking SQL Server 2008 Timeout Errors

we got some connections timeouts running a stored procedure in a SQL Server 2008 instance. after a while, the DB started to work as usual, and there weren't any additional timeout errors. So I'm ...
1
vote
2answers
956 views

Issue tracker on a cloud? [closed]

We would like to move away from Google Code to something like Redmine or Trac, but then we'd have to host the solution ourselves. Since we're a globally used open source project, we need the issue ...
2
votes
2answers
748 views

Help Desk Issue Tracking/Ticketing System for MOSS 2007 [closed]

We are looking for a MOSS 2007 webpart for help desk issue tracking and ticketing. Any recommendations? It doesn't have to be too fancy, but would like something a little more comprehensive then the ...
1
vote
5answers
444 views

Ticket system with multiple users in charge

I'm working in the administrative department of a large university, and I'm trying to find the right trouble ticket system. While I have tried Trac and OTRS already, there is a missing feature I need, ...
1
vote
1answer
192 views

Rundown on Jira Permissions

I'm trying to setup Jira for some company projects, and also some personal projects, and I'm running into some confusion with the permissions. Would someone running a Jira server be able to give me a ...
2
votes
5answers
160 views

What is a good product management application/framework

I'm looking for some sort of application or framework to manage my company's products. Right now we are storing all the design documents, support tickets and documentation, marketing, revisions, etc ...
1
vote
3answers
204 views

Is there a Oracle issues database?

Does anyone knows where to find the description for an Oracle issue? That is the oracle issue database? I have found a patch for my product, and the release notes says ( in my own words ) Fixed ...
0
votes
2answers
821 views

Accesing Mantis from a Debian server

I installed the latest mantis .deb package from the Debian package repository: mantis_1.1.6+dfsg-2_all.deb How can I access the mantis application? This server is already used for a wiki, so when I ...
2
votes
7answers
296 views

Issue tracker requirements

I haven't done this for quite a while, but I'm actually going to go through the process of evaluating various issue trackers. Starting with these requirements: needs to be customizable (custom ...
0
votes
5answers
1k views

Send email notifications based on conditions in a database

We are looking to create an email notification system using our issue tracking software and the SQL Server database. The goal is to send email when a number of conditions are met. This is to satisfy ...
1
vote
1answer
910 views

Attachments not showing up in Trac

I'm having problems getting attachments to work in a new Trac installation. I'm running Trac 0.11.1 on Ubuntu 9.04. I'm relatively new to Trac, so hopefully I'm just missing something obvious. After ...
5
votes
2answers
267 views

Need process to request, approve, and track technology needs of new hires

We currently have about 150 seats and growing. Our IT staff is very small so we need an efficient and accurate way to handle the provisioning of new-hires with equipment, software, credentials, etc. ...
11
votes
4answers
4k views

How do I backup my TRAC instalations?

We use separate TRAC instances as our ticket system for many projects and need to have them moved off site several times a day for disaster recovery. What is the best way to make this happen? Is ...
7
votes
8answers
23k views

What's a good Open Source or free ticket tracking system? [closed]

I'm looking for a good free or Open Source ticket tracking system that can be used to help manage support tasks and clients in a computer repair style situation. Ideally, this software would be ...
6
votes
10answers
3k views

What is a good open source issue tracking system for non-developers?

I've used TRAC for tracking bugs/issues for software development but it seems a bit complex for a typical desktop user. Is there anything better (open source) that would be simpler to use (than TRAC), ...