2
votes
4answers
1k views

In simple terms the difference between a Group and a Role in OTRS Ticket system?

I'm new to this whole OTRS/Help ticket system notion. Be grateful if anybody could provide a simple example that differentiates between a User in a Group and a User assosciated with a Role in OTRS. ...
5
votes
2answers
262 views

Need process to request, approve, and track technology needs of new hires

We currently have about 150 seats and growing. Our IT staff is very small so we need an efficient and accurate way to handle the provisioning of new-hires with equipment, software, credentials, etc. ...