I am new to ITIL and Incident classifcations and I am trying learn more about them and understand how they could integrate in our organization. I have found it difficult to find a clear definition of ...
I started working as an IT department manager in a non-IT company. One of my first assignments is to get some estimate of the current state of IT, so we could plan for service monitoring, ...
I'm looking to implement ITSM in a two-man IT department. We have a web-based workflow system where five request types have been defined that end up in our department. The rationale behind the ...
Are there any good references coparing Software Development CM best practices to IT CM best practices?
I have spent my career on the software development side of things and in the latter part have become more and more involved in the realm of Software Configuration Management. Now I am moving into an ...
how do you document changes to your configuration which were made during an incident? In ITIL incident- and configuration-management are two different processes but they are related at this point. My ...
I've been watching the videos at splunk.com and really it's hard to believe that one can get all those features for free, there's still that "where's the catch?" in the back of my head. So it'd be ...
I see from "The Joel Test for sysadmin jobs" question on ServerFault that no one said the company better be using ITIL or they wouldn't work there. In fact, no one mentioned ITIL at all. Is ITIL a ...
If you have implemented ITIL into your company's IT Service Management processes, what tools have you found to provide the smoothest transition, to manage the processes best and to provide the best ...