I'm looking to implement ITSM in a two-man IT department. We have a web-based workflow system where five request types have been defined that end up in our department. The rationale behind the ...
I have been looking in using OTRS - ITSM to manage all of our services but wanted to know if any software existed that is not built into a ticket system? Pretty much want to add all services and tie ...
I've been watching the videos at splunk.com and really it's hard to believe that one can get all those features for free, there's still that "where's the catch?" in the back of my head. So it'd be ...
If you have implemented ITIL into your company's IT Service Management processes, what tools have you found to provide the smoothest transition, to manage the processes best and to provide the best ...