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1answer
71 views

What are the ways/tools to compare 2 Windows installations and their KB updates?

I have a list of machines, some machines throw System.Runtime.InteropServices.Marshal.ThrowExceptionForHR upon doing Windows Management Object's query, select Name, State, Started, Status from ...
0
votes
1answer
415 views

Do I install KB2600088 on the developer's machine or the web server?

Whilst trying to find the solution to a problem on one of my UAT servers which prevented IE10 from working with our ASP.NET app, I found an excellent article by Scott Hansleman explaining how to fix ...
2
votes
1answer
162 views

Is KB2641690 required on W2K3 running IE6

KB2641690 is an update to the Microsoft Untrusted Certificate Store but it not detected as required by MBSA. It is not installed on my machine and does not appear to be superseded by anything. Any ...
2
votes
1answer
100 views

When Microsoft Security Updates are “re-released” is the most recent patch cumulative?

While trying to script deployment of .msu's I realized that certain KB articles had multiple releases. One example of this is KB2524426. KB2524426 was released May 2011 and re-released June 2011. ...
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vote
1answer
1k views

Cant install KB 980368 “The update is not applicable to your computer”

I'm trying to install KB 980368 A update is available that enables certain IIS 7.0 or IIS 7.5 handlers to handle requests whose URLs do not end with a period on a new Windows 2008 R2 server, but no ...
2
votes
1answer
549 views

Open-source HelpDesk solution for Windows?

I'm looking for an open-source HelpDesk solution with the following features: CAS or direct AD integration Different priorities for different tickets KB generation (from tickets and manually) Email ...
2
votes
1answer
9k views

Best open-source HelpDesk software? [closed]

Good morning, I'm currently researching 3 different open-source HelpDesk solutions, and am interesting in hearing your experiences with them, to help me decide which to implement in a small-sized IT ...
0
votes
1answer
134 views

Creating a HTML index of documents (PDF,PS) for a knowledge base

I've been looking for a command line / Linux-friendly "index" generator. I want to load PDF, PS, DOC and other documents and generate a static (X)HTML frame-based interface, as a knowledge base of ...
0
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1answer
161 views

good ticket system for managing a hardware/software platform?

What would be a good system for managing a visualization service? This platform is made of hardware components (a video conferencing system, a number of displays, a rendering cluster, an optical ...
3
votes
1answer
3k views

KB2494088 Always Fails : How to get it to install (or stop trying to)?

I have a problem where KB2494088 (a SQL Server 2008 R2 patch) continually fails to install when I reboot my system. Downloading the manual patch and trying to apply it says: The SQL Server patch ...
21
votes
9answers
4k views

IT Documentation Platforms

We are a growing IT operation that continues to provide additional offerings and support to a variety of customers. As we continue to sustain this growth, we have found that we need to have easy ...
0
votes
1answer
113 views

Name a knowledge base system with a good export feature

We are looking to create a knowledge base system in our regional office. We have tried to convince the national office to purchase add-ons to our help desk software, but so far it has fallen on deaf ...
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votes
7answers
2k views

What's the strategy to implement a “knowledge base” in my company

In my current work we think we can get benefit from having a knowledge base, so the next time someone has a question/problem etc, that base can be consulted and an answer will show up. Also, it will ...