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3
votes
3answers
202 views

Empowering “timid” staff for guard duty?

I'm working with a team of fairly smart individuals with a reasonable skill set for the task they're given (supporting the operations leads). No doubt due to the circumstances and the training drilled ...
2
votes
3answers
214 views

On-call EC2 System Administrator

Is there a company that can respond to critical alerts for our EC2-based web application? Does such a service exist? If not, is there a place where we can find individuals who are willing to do 5-10 ...
1
vote
0answers
1k views

How do I route incoming landline calls out to a cell phone on a Cisco CCME 7.0?

We use a Cisco 2811 router which is connected to the PSTN via ISDN PRI, and you might remember this question about that selfsame ISDN circuit. We have licked all the trouble we had between ...
1
vote
2answers
748 views

Calls cut off in Asterisk 1.6.2

here is the problem : We are offering hosted VoIP. The Asterisk servers are running in our data center and customers connect their Aastra phones remotely to it. However, I have one customers ...
0
votes
2answers
121 views

Paging / Escalation Apps?

My company has 100+ Linux/Windows servers, all IT personnel uses Blackberries, and we use SMS to alert of critical issues, in a simple php script that has peoples phone numbers hard coded. We have to ...