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0
votes
1answer
46 views

Mass disable customers in OTRS

The problem is about OTRS customers. I can't use an external customer backend, so I want to update the customer DB via CSV files. I already wrote a script to add new Customers via ...
1
vote
1answer
262 views

How to modify the default ticket create mask in OTRS?

currently I am setting up a new instance of the Open Ticket Request System. I wanted to know if it is possible to remove the To customer user: field in the ticket create mask, since we are not ...
0
votes
0answers
36 views

Otrs UserDynamicField type difference

i cannot understand difference between "ticket" and "article" objects at Dinamic Field creation. As i've read main difference is q-ty of object per page, but i havent found any example of difference. ...
0
votes
1answer
361 views

OTRS installation errors on openSUSE

I have a fresh, text-only installation of openSuSe 13.1 (physical server, old Samsung netbook), and I'm trying to get OTRS up and running. I've installed OTRS using the below commands. I don't think ...
0
votes
2answers
1k views

install_driver(mysql) failed: Unable to get DBI state function. DBI not loaded

I installed OTRS from a rpm and the web installer /orts/installer.pl stops with: Error during AJAX communication. Status: error, Error: Internal Server Error Apache error_log ...
-1
votes
1answer
275 views

Unable to upload a logo in OTRS [closed]

I am new in this matter. I have installed OTRS on a server running CentOS which is setup in Singapore and I am doing my installation related work from Bangladesh by SSH. I have installed OTRS ...
0
votes
1answer
960 views

OTRS upgrade 3.0 to 3.1 fails

Today I've started upgrading OTRS from version 2.3 to 2.4 , 2.4 to 3.0 and 3.0 to 3.1. Everything went smoothly except the upgrade from 3.0 to 3.1 OTRS provides a few perl scripts which make the ...
0
votes
2answers
351 views

How to use the original sender date instead of the fetch date in OTRS

When OTRS fetches emails from an IMAP account it forgets the original send date and replaces this with the fetch (!) date. Normally this is not a problem, but when you're importing an existing IMAP ...
3
votes
1answer
1k views

Getting OTRS to work with XAMPP

Setting up a testing environment on a RHEL5 server to test out OTRS ticketing system. I installed XAMPP for the ease of use factor for testing but can't seem to get the ticketing system to start with ...
1
vote
1answer
687 views

Connecting a linux client into active directory

I have a linux server (opensuse 12.1) running OTRS 3.0.10. And a primary domain controller running Windows Server 2008R2. I've followed the howto page here and here. Obviously the Net::LDAP perl ...
0
votes
2answers
296 views

ssh, authorized_keys and group write grant

I am managing one machine that hosts an OTRS webserver. It has a normal user, 'otrs', which runs several periodic tasks and keeps (in 'otrs' home) the needed files for the service to work. And then ...
3
votes
2answers
4k views

Can I close tickets on OTRS through e-mail like Trac does?

I'm setting up a new helpdesk and one of the main features of Trac is that you can manage tickets through e-mail tags, is there any way of doing this through OTRS?
1
vote
1answer
1k views

OTRS - configure smtp to add a custom sendgrid header?

I'd like to be able to configure OTRS ticket system to send email through sendgrid but I also want to add some configuration parameters through the X-SMTPAPI sendgrid header. There's no obvious ...
2
votes
4answers
2k views

In simple terms the difference between a Group and a Role in OTRS Ticket system?

I'm new to this whole OTRS/Help ticket system notion. Be grateful if anybody could provide a simple example that differentiates between a User in a Group and a User assosciated with a Role in OTRS. ...
0
votes
1answer
2k views

How can I change the default domain in an OTRS installation?

I used a turnkeylinux.org otrs installation and I'm trying to configure the default domain of 'yourhost.example.com'. I tried the following: sed -ri 's/yourhost.example.com/mydomain.com/' ...