The tag has no wiki summary.

learn more… | top users | synonyms

5
votes
1answer
686 views

Unsolicited remote assistance

I am trying to figure out how to allow a group of users to offer unsolicited remote assistance using msra /offerra to their fellow domain members. I have created a policy enabling "Offer Remote ...
-1
votes
2answers
51 views

Set up network to provide remote assistance [closed]

Currently: On location A I've got 7 computers running Windows XP Professional SP3. I've got 2 of these running a free version of Teamviewer. The rest have nothing and I can't access them from ...
11
votes
4answers
7k views

Remote assistance from Remote Desktop sessions: unable to control

Since Remote Control (aka Session Shadowing) is gone for good in Server 2012 Remote Desktop Session hosts, I am looking for a replacement to support users in a cross-domain environment. Since Remote ...
0
votes
3answers
668 views

Cannot Enter Credentials Over UAC Prompts During Remote Assistance

We are using SonicWALL firewall devices throughout our network. We use the SonicWALL Virtual Assistance tool for remote desktop assistance. Since our systems are not in a workgroup and are on a ...
0
votes
1answer
597 views

How to configure Microsoft Remote Assistance to share the clipboard in Windows 7

Remote Desktop allows you to share the clipboard. It even allows you to copy files through a copy and paste mechanism. However, remote assistance does not seem to allow you to do this. Microsoft has ...
1
vote
1answer
3k views

Help desk cannot respond to UAC prompts over Remote Assistance

I'm trying to use the in-built Remote Assistance (RA) software in Windows 7 to support my users. I initiate a RA session with the user and ask to remotely control their desktop. They tick a little ...
0
votes
2answers
119 views

Microsoft Remote Assistance

Is it possible to use Microsoft Remote assistance with out the intervention of the end user?
1
vote
4answers
476 views

Remote Assistance for mobile users [closed]

One of our clients has about 100 users in the field with Windows Mobile 6.5 devices, with another 600 coming online soon that will be running a mix of Windows Mobile 6.5 and Android phones (I'm not ...
1
vote
1answer
136 views

Opening a router for Remote Assistance

If I open up a router (port 3389) for Remote Assistance and point that traffic to one of the IP addresses on my LAN, how is it possible that I am able to use Remote Assistance over the internet ...
0
votes
1answer
344 views

Remote Assist behaving like Remote Desktop with XP SP3

A few of our support guys (who have XP Service Pack 3) have noticed that when they Remote Assist to certain computers, instead of Remote Assist sending an assistance request, the RA window opens a ...
0
votes
2answers
510 views

How to diagnose remote assistance problem

This question has been sitting unanswered on superuser.com for a while now without answer. Thinking about it, I'm wondering if it might be better asked here. What I'm looking for is how to diagnose ...