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3
votes
4answers
973 views

How can I peer into a Windows user's RDP session for support, where I initiate the support session?

I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the ...
3
votes
3answers
1k views

Automating help desk tasks using a Powershell web interface

I'm looking into implementing Powershell in a help desk environment to automate routine tasks like unlocking user accounts, resetting passwords, etc. The help desk will be supporting different ...
1
vote
5answers
98 views

remote assist outside the network

I'm trying to use the windows Remote Assistance to be able to hop into a friend's computer so I can assist him with something (he's out of state) but I think he needs to be in my network for it to ...
5
votes
4answers
8k views

Restarting an IBM BMC without restarting the server itself

I have a few servers with IBM BMC (Baseboard Management Controller). I'd like to power cycle the BMC without restarting the server. Is this possible? How? Note: On one of them, the web interface is ...
2
votes
2answers
13k views

Is there a “Run” command for “Offer Remote Assistance”?

Is there a "Run" command for the built in windows service "Offer Remote Assitance"? The only way I know is to open "Help and Support", and search for "Offer Remote", then click the link that comes ...
2
votes
5answers
185 views

Suggestions for accessing SQL Server from internet

i need to be able to access a customer's SQL Server, and ideally their entire LAN, remotely. They have a firewall/router, but the guy responsible for it is unwilling to open ports for SQL Server, and ...
3
votes
4answers
270 views

Internal Use Chat/Desktop Platform

I did some looking, but I didn't see a SF question directly related to this. I need to find a platform for internal/LAN use only for chat and desktop sharing. We got a lot people having to get up and ...
2
votes
1answer
730 views

Setting WMI permissions remotely

I've developed a tool that does a simple retrieval of registered services and installed applications from remote Windows Server 2003 servers via WMI. My problem is, the tool needs to be run on an ad ...
1
vote
3answers
101 views

Error reporting whilst away from desk

Just purchased some VPS hosting and am getting setup to get my startup app underway. For the moment I'm playing sysadmin and am running into errors galore whilst trying to work out the kinks. So I ...
1
vote
3answers
4k views

How to monitor multiple remote sites over the internet?

my company is beginning to offer managed services agreements for our customers, meaning that we remotely administer small clusters of servers at the customer site. The hosts we're managing are behind ...
2
votes
2answers
525 views

Firewall and mail server as virtual machines on one host

I've been asked to look into adding a mail server at a remote "branch office" (managing director's house). The only real requirement is that I do so without adding any more computers to the site. ...