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1
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1answer
153 views

Simple remote administration agent software [closed]

I am looking for a simple remote control, agent based software to perform simple commands to geographically dispersed workstations. I am looking for something similar to Microsoft Intune. I am open ...
3
votes
4answers
822 views

How can I peer into a Windows user's RDP session for support, where I initiate the support session?

I've used both WebEx and GoToAssist, but neither of them have a story to tell for 'unattended' access of a user's desktop unless the user is using the machine's primary console. Unattended in the ...
2
votes
3answers
938 views

Automating help desk tasks using a Powershell web interface

I'm looking into implementing Powershell in a help desk environment to automate routine tasks like unlocking user accounts, resetting passwords, etc. The help desk will be supporting different ...
0
votes
0answers
76 views

Apple Remote Desktop Script Resource

Can someone recommend a resource where I can download scripts to use to manage my new mac babies, (400 units, and about 10 xserves). I would like to do things like rename desktops, create accounts, ...
1
vote
5answers
81 views

remote assist outside the network

I'm trying to use the windows Remote Assistance to be able to hop into a friend's computer so I can assist him with something (he's out of state) but I think he needs to be in my network for it to ...
5
votes
5answers
3k views

Self-Hosted Desktop Support Remote Control Software (for Windows)? [closed]

I guess most of us know the likes of TeamViewer, NetViewer or Copilot which all work more or less great for doing remote control and/or remote support. Edit In light of UnisoftDesign's answer: ...
1
vote
3answers
1k views

SSH dial home daemon or automatic tunneler?

I know a number of vendors that sell network/server appliances, that have a support button, that once pressed, setup an SSH support tunnel back to the vendors main servers so the support technician ...
2
votes
4answers
5k views

Restarting an IBM BMC without restarting the server itself

I have a few servers with IBM BMC (Baseboard Management Controller). I'd like to power cycle the BMC without restarting the server. Is this possible? How? Note: On one of them, the web interface is ...
0
votes
2answers
267 views

where can i compare remote assistance software

I'm looking for a place where I can compare remote assistance software. I'm hoping to see what's good for businesses and individuals. Thanks.
2
votes
2answers
11k views

Is there a “Run” command for “Offer Remote Assistance”?

Is there a "Run" command for the built in windows service "Offer Remote Assitance"? The only way I know is to open "Help and Support", and search for "Offer Remote", then click the link that comes ...
4
votes
3answers
181 views

How to find competent IT support for remote office?

I work in IT for a company in Massachusetts that has a remote office (with about 50 employees) in Salt Lake City, Utah. We currently provide all support to that office from the MA office, but to ...
2
votes
5answers
180 views

Suggestions for accessing SQL Server from internet

i need to be able to access a customer's SQL Server, and ideally their entire LAN, remotely. They have a firewall/router, but the guy responsible for it is unwilling to open ports for SQL Server, and ...
3
votes
4answers
262 views

Internal Use Chat/Desktop Platform

I did some looking, but I didn't see a SF question directly related to this. I need to find a platform for internal/LAN use only for chat and desktop sharing. We got a lot people having to get up and ...
2
votes
1answer
629 views

Setting WMI permissions remotely

I've developed a tool that does a simple retrieval of registered services and installed applications from remote Windows Server 2003 servers via WMI. My problem is, the tool needs to be run on an ad ...
1
vote
3answers
101 views

Error reporting whilst away from desk

Just purchased some VPS hosting and am getting setup to get my startup app underway. For the moment I'm playing sysadmin and am running into errors galore whilst trying to work out the kinks. So I ...
10
votes
11answers
4k views

Inexpensive Remote Assistance software? [closed]

Any recommendations for Remote Assistance software that does not require firewall modification for clients? To assist client with software problems and perform training, we currently use a tool ...
1
vote
3answers
3k views

How to monitor multiple remote sites over the internet?

my company is beginning to offer managed services agreements for our customers, meaning that we remotely administer small clusters of servers at the customer site. The hosts we're managing are behind ...
2
votes
2answers
514 views

Firewall and mail server as virtual machines on one host

I've been asked to look into adding a mail server at a remote "branch office" (managing director's house). The only real requirement is that I do so without adding any more computers to the site. ...
1
vote
4answers
52 views

Policies for 3rd party remote sessions on servers?

Occasionally, we need to allow 3rd party software tech support into our servers. We've had a few issues with our on-site IT staff not monitoring the sessions and the 3rd party rebooting servers. ...
0
votes
4answers
2k views

Pre-load AD user profile to domain joined PC [duplicate]

Possible Duplicate: Precached Windows Logins? I swear I've seen clever solutions to this on SF before, but my search-fu is weak this Monday. Remote user's drive has failed, and I need to ...
2
votes
5answers
674 views

Need hardware to remotely reset hosted computers

We host computers and servers for clients. When their machines crash we need to reboot these machines. However this is not possible when we are out of the office. I know on servers such as HP you ...
5
votes
3answers
352 views

Best solution to store client sysadmin information

I currently work at a small company that manages system administration tasks for a variety of clients. We do our work mostly remotely and we are encountering that the data to all our clients system's ...
38
votes
15answers
3k views

What's your favorite ticketing system? [closed]

I'm in the market for a ticketing system and I'm curious what everyone else is using. I'd like to welcome everyone to post their favorite ticketing system and the reason they like it so much. My ...
0
votes
6answers
363 views

Looking for webex style software to aid in remote troubleshooting [duplicate]

Possible Duplicate: Best Windows remote support / screen sharing tools? My company uses Webex to do remote session debugging with end-users, and for internal demos and collaboration sessions. ...
1
vote
10answers
401 views

Remote Support Software Recommendations [duplicate]

Possible Duplicate: Best Windows remote support / screen sharing tools? What remote support software do you use? How much of your support is done remotely versus on-site? Any metrics your ...