Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration.

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Search messages in Request Tracker

In request-tracker, there is a search box in the top-right corner. When entering a word, request tracker searches the subjects of the tickets for the word entered. Is there a way to make RT search the ...
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67 views

Trying to Run RT(Request Tracker) on a mail Server (Zimbra), problems with web server?

I have installed zimbra and I am using it as my mail server. However I wanted to also install request tracker, so that the server could be used for admin and my other server purely as a web server. ...
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231 views

Request Tracker 4 html mail Inline images not visible

I am working with Request Tracker 4.0.15. My installation uses getmail to attach (or create) html-emails to tickets, however, the inline images are not visible: <div dir="ltr"> ...
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333 views

RequestTracker - how to allow users to create their own login or self-register?

I recently set up a new RequestTracker 4 install, and am trying to figure out how I can allow users to self-register. This is a private / LAN based system, and currently when you access the URL, ...
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312 views

Request tracker: Auto assign owner on reply

We recently migrated from Spiceworks to RT4. In Spiceworks, you could set it to where it auto assigns a ticket upon an tech's reply or use email tags to assign it to another tech. Is there a way to ...
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68 views

How do I cache request-tracker4?

I've been using request tracker v4.0.8, over a relatively high latency internet connection, and I noticed that many (all?) of the supposedly static resources (css, javascript, images) are located in ...
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223 views

Request Tracker 4.0 email setup

I am having a problem with setting up Request Tracker 4, with email configuration. My request tracker url is http://rt.example.com/rt. I have smtp mail server already configured in a separate machine ...
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64 views

request tracker 4 running standalone and number of child processes

I'm running request tracker 4 standalone, which means with not any http server in front. My problem is that once I launch the server as in: /usr/bin/perl -w ...
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911 views

Can't Get New Instance Of RT To Start

I am trying to transplant an instance of RT 4.0.1 (with local code customization) from a CentOS 4 server to a CentOS 6 server. My problem appears to be that I can't get the fastcgi script to start. ...
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121 views

Inline perl in Request Tracker 4.0.8 articles

We use RTs articles system mainly for answer templates - a dedicated class with just one text field that posts its value into the reply, so staff dosn't need to manualy copy and paste common texts. ...
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183 views

How to integrate RTIR with Nagios

I have installed RTIR with RT v 3.8.4. I have also Nagios installed for monitoring a number of our servers. Now, in the download website of RTIR (http://www.bestpractical.com/rtir/features.html), it ...
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742 views

Active directory authentication with Request tracker

I have a single organizational unit in AD server for the purpose of integrating many desktop PC's. Now, I have installed Request tracker v 4.0.8 and integrated it with AD server. Now the issue is, I ...
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110 views

Active Directory user cache in Request tracker

I have installed Request tracker v 4.0.8 and recently I have integrated it with Active Directory 2008 using the link: How to integrate request tracker 4.0.8 with active directory 2008 server and it ...
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1answer
2k views

How to integrate request tracker 4.0.8 with active directory 2008 server

I have installed request tracker v 4.0.8 and everything is working. Now I'm trying to integrate it with Active Directory 2008. I used this DOC: ...
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498 views

Request Tracker does not highlight a ticket when it receives a new reply

When a new ticket is created, I can see that in RT. But then if a new reply or correspondence comes to that ticket, it is not getting highlighted (but I can see the new correspondence in the ticket). ...
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531 views

How do I configure MSMTP such that it will work with Request tracker?

I have installed Request tracker v4.0.8 in CentOS 6.2 system using [this documentation](http :// harbot. me/2012/05/22/how-to-install-request-tracker-4-0-5-in-centos6/). I'm using msmtp for outgoing ...
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315 views

if I define `my_domain`, postfix does not expand mail aliases

I have postfix v2.6.6 running on CentOS 6.3, hostname priest.ocsl.local (private, internal domain) with a number of aliases supportpeople: user1@ocsl.co.uk, user2@ocsl.co.uk, user3@ocsl.co.uk ...
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228 views

Apache taking up a lot of CPU while running request-tracker4

I am trying out a request-tracker installation on an EC2 micro instance. The specs for the micro instance are as follows 1) Ubuntu 12.04 64bit, 613MB RAM, 8GB Hard Drive 2) Running request-tracker ...
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1k views

Cannot send email outside of network using Postfix

I've set up an Ubuntu server with Request Tracker following this guide (the section about inbound mail would be relevant). However, while I'm able to send mail to other users within the ...
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1answer
761 views

Request Tracker integration with windows active directory

I have installed Request Tracker 3.8.7 on Ubuntu 10.04. I searched a lot of documentation to integrate with Windows Active Directory but did not find proper steps with go head. Is there any ...
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104 views

Is it possible to keep track of whois requests of a domain? [closed]

I'm interested in a domain, and want to buy it cheap. Is it possible that I worsen my position in the discussion in the deal if I check it regularly with whois requests ? Is it possible to show how ...
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2answers
751 views

Install RequestTracker (RT) on Windows Server?

Is it possible to install the latest RT on Windows Server? I've found some installers online for previous versions, but can't find any tutorials for the current version. Currently trying to do ...
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1answer
520 views

Apache fails to load suddenly

i have debian lenny, which is behind a firewall that redirects ports from one server/ipAdress to my server. I have apache working with request tracker, trac, phpmyadmin, mysql. It sudenly stoped ...
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246 views

how to install requestracker 3.8 on debian-lenny with aptitude?

i want to install Request tracker on my debian server, i want to do it through aptitude, is this posible ? i try to add de backports to the source list following this tutorial: ...
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723 views

RequestTracker on Ubuntu 10.10 server. Apache won't start

Having issues getting RT to run on Ubuntu. I followed the steps here but am running into a problem where apache doens't start after pasting in the following lines in the sites-available/default file. ...
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617 views

DKIM and Request-Tracker Headers

I have a domain that sends two different types of emails: ones that are created via automated processes like notifications that go out to users, and ones that are generated from Request Tracker (the ...
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1answer
5k views

How to make Request Tracker use an external SMTP mail server?

I am using Ubuntu 10.04 and by following this tutorial I have made RT run well in everything except for sending outbound emails. The difference is, I need to make RT use an external, existing mail ...
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364 views

RT notifications via Jabber

Just checknig out if any one's RT setup is sending RT notifications via Jabber to either users or to conference rooms. This is a pretty useful feature to have, but could not find any reference in ...
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4k views

Best Practical RT, sorting email into queues automatically using procmail

I'm trying to get incoming e-mail to automatically go directly into whichever queue/ticket they are related to or create a new one if none exist and the right queue e-mail setup in the web interface ...
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1answer
319 views

Request Tracker sqlite to mysql migration

I'm planning to migrate request tracket 3.6 from present server. The rt is running on sqlite and the new one will be mysql. Is there any way to migrate sqlitedb to mysql server. Thanks in Advance.
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242 views

RT database scaling

Recently I heard someone suggest that RT request tracker may have scalability issues due to its non-normalized database (someone at a Perl meeting I went to referred to it in a positive light as ...
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1answer
1k views

Request Tracker migrate PostgreSQL to MySQL

I am in the process of migrating a request tracker 3.6 instance from one server to another. The old server uses PostgreSQL and the new one will use MySQL. Is there a way to migrate the data from one ...