Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration.

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1answer
357 views

Request Tracker sqlite to mysql migration

I'm planning to migrate request tracket 3.6 from present server. The rt is running on sqlite and the new one will be mysql. Is there any way to migrate sqlitedb to mysql server. Thanks in Advance.
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1answer
34 views

Request Tracker 4.2.12 - Cannot create scrips

I recently inherited a RT installation, and after upgrading it to 4.2.12 scrips can no longer be created. This happens if someone is trying to create a scrip local to a specific queue or globally. ...
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1answer
113 views

How do I cache request-tracker4?

I've been using request tracker v4.0.8, over a relatively high latency internet connection, and I noticed that many (all?) of the supposedly static resources (css, javascript, images) are located in ...
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1answer
94 views

request tracker 4 running standalone and number of child processes

I'm running request tracker 4 standalone, which means with not any http server in front. My problem is that once I launch the server as in: /usr/bin/perl -w ...
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0answers
36 views

Request tracker v4 in CentOS 6.2 returned 74

I have installed the RT v4 in CentOS and I have this message: Nov 11 20:57:54 ticket RTmailer: CALL msmtp -nt -oi -t RETURNED 74 If I run "msmpt" command from the shell it works fine. ...
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0answers
143 views

rt-mailgate not making tickets with fetchmail and procmail

I'm trying to use my mail so that any mail sent to support@mydomain.com are turned into tickets by RT4. The process currently breaks down in the send mail step. My server is running fetchmail. The ...
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0answers
319 views

How to integrate RTIR with Nagios

I have installed RTIR with RT v 3.8.4. I have also Nagios installed for monitoring a number of our servers. Now, in the download website of RTIR (http://www.bestpractical.com/rtir/features.html), it ...
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0answers
306 views

Apache taking up a lot of CPU while running request-tracker4

I am trying out a request-tracker installation on an EC2 micro instance. The specs for the micro instance are as follows 1) Ubuntu 12.04 64bit, 613MB RAM, 8GB Hard Drive 2) Running request-tracker ...
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0answers
484 views

File::Temp version 0.18 required--this is only version 16

I ran YUM on a server running BestPractical's RT. Now Apache won't start. Looking at the error log I get this error: File::Temp version 0.18 required--this is only version 0.16 at ...
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0answers
16 views

How to create administrative user in Request Tracker from cli?

I've tried install RT::Extension::Utils but this tool seems to be no more working with RT higher than 3.6 I was migrating from 3.8 to 4.2, I've imported the database but not being able to see ...