Request Tracker (RT) is a free and open source ticket tracking application used for helpdesks, bug tracking, project management, and other collaboration.

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1answer
318 views

Request Tracker sqlite to mysql migration

I'm planning to migrate request tracket 3.6 from present server. The rt is running on sqlite and the new one will be mysql. Is there any way to migrate sqlitedb to mysql server. Thanks in Advance.
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1answer
68 views

How do I cache request-tracker4?

I've been using request tracker v4.0.8, over a relatively high latency internet connection, and I noticed that many (all?) of the supposedly static resources (css, javascript, images) are located in ...
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1answer
64 views

request tracker 4 running standalone and number of child processes

I'm running request tracker 4 standalone, which means with not any http server in front. My problem is that once I launch the server as in: /usr/bin/perl -w ...
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0answers
183 views

How to integrate RTIR with Nagios

I have installed RTIR with RT v 3.8.4. I have also Nagios installed for monitoring a number of our servers. Now, in the download website of RTIR (http://www.bestpractical.com/rtir/features.html), it ...
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0answers
228 views

Apache taking up a lot of CPU while running request-tracker4

I am trying out a request-tracker installation on an EC2 micro instance. The specs for the micro instance are as follows 1) Ubuntu 12.04 64bit, 613MB RAM, 8GB Hard Drive 2) Running request-tracker ...
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0answers
10 views

Search messages in Request Tracker

In request-tracker, there is a search box in the top-right corner. When entering a word, request tracker searches the subjects of the tickets for the word entered. Is there a way to make RT search the ...
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0answers
222 views

Request Tracker 4.0 email setup

I am having a problem with setting up Request Tracker 4, with email configuration. My request tracker url is http://rt.example.com/rt. I have smtp mail server already configured in a separate machine ...