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0
votes
1answer
252 views

How to create a SCSM Email subscription for when the action log of a PROBLE is updated

Sorry about the title, it wouldn't let me use the word PROBLEM. In our SCSM we have used SCSM 2012: Notify the analyst when an end-user comment is added to an incident to have our system ...
3
votes
0answers
508 views

Cannot register new System Center 2012 Service Manager Data Warehouse after Service Manager database move

I recently migrated a customer from a 3 server SCSM topology to a 5 server SCSM topology and I am now having an issue registering the Data Warehouse Management Server with the Service Manager ...
4
votes
2answers
1k views

System Center 2012 Service Manager change request status stuck at new

The guy that built and setup this system left rather abruptly and I've taken over. My current issues are I have several change requests that are stuck at New. They do not move to Pending or In ...
10
votes
1answer
167 views

Can you granularly control what comes over the SCOM CI connector in SCSM 2012?

In System Center Service Manager 2012 SP1, is it possible to granularly control what comes over the SCOM CI connector into the CMDB? For example, to get an AIX computer across the connector, you have ...
3
votes
1answer
370 views

Creating new custom forms in SCSM 2012 using an existing form as a base

I'm trying to create a custom form that is essentially the Service Request form with a few extra fields. I do not want to extend the default SR form. I will be creating a Request Offering in the ...
5
votes
3answers
2k views

SQL Server Collation settings for System Center Service Manager 2012

There is a lot of conflicting or confusing information surrounding the required collation settings for SQL Server, as it pertains to hosting the SCSM 2012 database and associated data warehouse ...