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routing calls from landline to end user cell phones

I have to setup a server to route telephone calls coming to a particular landline no to cell phone phones depending upon the availability of user. I want to know what technology call centres or ...
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Website Reference about Server Placement

I have to do a student research project about "Server Placement in a Server Room". The paper should contain something like "place the racks about 3 meters away from any wall", "mind the maximum ...