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10
votes
5answers
494 views

High server availabilty for a small business

After having a bit of scare with a server that wouldn't come up one morning, the higher ups have decided that the business needs a high availability / fail over setup. We have 5 main servers (4x ...
7
votes
6answers
2k views

Getting rid of your server in a small business environment

In a small business environment, is it still necessary to have a central server? Speaking for my own company (a small charity with about 12 employees) we use our server (Windows Server 2003) for the ...
5
votes
2answers
539 views

How do you calculate ROI for a new product or service offering?

Ok so you have an idea to launch a new product to help you reduce your service desk call. Maybe it is a Employee Password Reset System, a Knowledge Base, or even a tech support chat bot. What are ...