The support tag has no wiki summary.
3
votes
2answers
88 views
What does the windows XP end of life mean for a business and it's domain?
I am hoping someone can explain in simple terms, what it really means that windows XP will be end of life?
It looks like SP2 is already not being patched, but maybe SP3 is going to be patched up ...
-1
votes
2answers
56 views
What is level 1, 2, 3 support in web hosting or network support?
Often when I send a support ticket to some web host, if they cannot handle it they will say something like "We will escalate this to level 3". What exactly is that?
2
votes
2answers
107 views
Is Windows 2003 Server still supported?
I am looking at this page ( http://support.microsoft.com/lifecycle/?LN=en-us&x=7&y=17&p1=3198 ) but I can't figure out the answer to this question. Suppose we have a Windows 2003 Server ...
7
votes
4answers
153 views
How should the user support decide on the priority of a Problem?
Here's the Problem:
I'm in charge of a user support hotline for a new server-based application in a large company. The application is not that good and we get a lot of calls and emails from our ...
4
votes
4answers
131 views
Risk when deploying virtualized production servers without in-house virtualization expertise?
I've been asked to evaluate moving three production servers to a virtualization platform. The servers currently run Windows Server 2003 with a mix of applications that, given a catastrophic failure, ...
-1
votes
1answer
183 views
Server offer with “2-sockets and 1 virtual guest”, what does this mean?
I've read in a server support website that they offer a "2-sockets with 1 virtual guest" packet for a Linux Server.. but what does the "2-sockets" part mean? I know servers may be virtualized but I'm ...
0
votes
1answer
68 views
How do you know if something is supported by Microsoft? [closed]
I was reading on Technet about how to put Exchange on the Internet via the Hub Transport Server role. The article explains that though this is not the best or recommended way of doing things they ...
-4
votes
2answers
69 views
Defeating firewall with non-standard ports? [closed]
I work at a huge corporate with a huge corporate firewall that blocks most outgoing services other than http and https. But my team needs access to a tame LAMP server to help them do their jobs.
I'm ...
0
votes
0answers
76 views
Bootable CD for HP server with native SATA CD-ROM support
I am able to create a bootable CD using this guide.
However I am only getting an A: drive, I don't care about the HD partition, but I do need to be able to access files on the CD-ROM. During the ...
0
votes
2answers
65 views
Advantages/disadvantages of shorter vs. longer “Long Term Support” (LTS) periods for server OS
Wondering what the various advantages/disadvantages of having a shorter Long Term Support (LTS) support period were over longer ones.
I notice Ubuntu provides 5 years of support, Red Hat Enterprise ...
2
votes
4answers
1k views
What is the best distro to host a KVM virtualization solution
I am looking for a Server oriented distro that we can expect have decent support but also offer as much as possible some of the latest features that KVM might offer.
I am leaning towards Ubuntu LTS ...
0
votes
2answers
65 views
looking for average range of software support/update contracts [closed]
Possible Duplicate:
Can you help me with my software licensing question?
I'm trying to get a sense of the average price range for support and updates (not services) for small opensource ...
1
vote
2answers
97 views
SQL server 2008 Enterprise Edition - Dual X5670 Processors Support
Would SQL server 2008 Enterprise Edition fully support Dual X5670 Processors which is equal to 24 core at total. thank you.
2
votes
2answers
190 views
Apple client OS support lifecycle
I have a simple question that I seem to be having a hard time getting a straight-up answer for. What is Apple's support policy for Mac OS X client versions? When do they drop support? For example, ...
4
votes
3answers
150 views
How to find competent IT support for remote office?
I work in IT for a company in Massachusetts that has a remote office (with about 50 employees) in Salt Lake City, Utah. We currently provide all support to that office from the MA office, but to ...
2
votes
2answers
110 views
what is the better hosting for django?
i need to serve a Django App online, but, what is the best hosting for this Framework?
thanks.
2
votes
4answers
188 views
Are there any emergency server support services for small businesses?
Every once in a while, our server will do something stupid. Maybe a log file got too big and ate up all the disk space, or a process has hung. In either case, the result is our website is down. And in ...
1
vote
2answers
908 views
Migrate VMs Snapshots?
Is this possible to migrate virtual machine's snapshots, when converting VMs from VMware Workstation 6.0.3 to ESXi4? My try is failed with vmware converter 4.0.1. The reason... my current development ...
5
votes
7answers
365 views
Ratio of PC to Mac support hours?
For purposes of a purchase of laptops for everyone in my small (15 people) organization, I have compiled a spreadsheet containing what I think is an apples to apples comparison of the cost of, among ...
0
votes
2answers
2k views
VirtualCenter Server service terminated with service-specific error 2 (0x2)
This is not a critical case but really annoying.
I'm running vCenter 4 (Build 208156) and when we reeboot the server the VirtualCenter Server service can't start and gives the following error "The ...
1
vote
2answers
109 views
Kill the Menu
Downloaded and installed VM Player 3.0.
two questions?
1.) Can I use Windows SMS to install the player on a users computer? If yes. Were can I find this information?
2.) Is there a hack of fix that ...
1
vote
1answer
336 views
How do you page down in ESXTOP?
Call me a ESXtop noob, but how do i see all results in esxtop? Im trying to view DAVG on my iscsi volumes, but can't scroll/page down to view all of them.
-1
votes
3answers
110 views
What happens after posting bug to Postgres mailing list? When to expect response / fix? [closed]
I've posted bug report to Postgres mailing list (BUG #5289: Unpredictable error in plpgsql function loop).
Then I found even more simple code to expose error, so I've reported next bug (#5290, now ...
2
votes
3answers
94 views
Networking Environment with VMware
I just had a few questions related to the networking side of our infrastructure. We are about to move to a new building and we get a mostly new data center. We are taking all our hosts (3) but we are ...
3
votes
3answers
339 views
Book Recommendations For Technical Support Soft Skills
I sincerely apologize if this question isn't appropriate for the site. I'm hoping to get some insight here.
I've been working in software technical support for several years and would like to ...
-4
votes
3answers
190 views
what is the better way to do this?
Greetings!
I asked this this question on other communities, but I need really fast answer, so please:
We've got 37 computers (I hope there will be more soon) and shared storage with 30 TB capacity. ...
2
votes
4answers
221 views
Administrative support for Sysadmin starting consulting?
I've been considering switching from full time employment to contracting, and I could potentially even keep my current employer as a just about full time client, while maintaining flexibility to take ...
0
votes
1answer
144 views
Two questions for MS SQL CE - commercial use and remote access
I am sorry but I was unable to find the answers. I know SQL CE is free. But is it free for commercial applications? Or is it free for commerical services that are not sold but are used for profit?
...
0
votes
2answers
154 views
Open Source PerlDesk Clone
Anyone know of any clones of PerlDesk or somethng similar? I'm looking for a support portal but we can't pay ;)
If that's not possible I could do it in Wordpress or Drupal but I don't want to go ...
17
votes
20answers
3k views
What's the server to admin ratio at your workplace? [closed]
I'm wondering how many systems the average sysadmin is responsible for. Since there's a lot of extenuating circumstances, it'd be handy to also distinguish between desktops and servers, and target ...
1
vote
6answers
776 views
High Availability iSCSI Target Options
I have two servers (Intel Xeon) with running ESXi on them. There are about 70 clients in the network (16 thin clients among them). We've got pretty large data storage (it's about 100TB). We're using ...
1
vote
4answers
500 views
What should a developer interviewing for a help desk support position know?
I'm a developer that is interviewing for a help desk support position. What are some things I should know that are different from normal developing? I've done troubleshooting on those systems, but ...
6
votes
6answers
307 views
Software approval processes in large organizations
Many larger organizations have IT departments that lock down desktops to a standard configuration, or SOE. End users generally don't have rights to install their own software, and even if they did, ...
20
votes
17answers
5k views
What is your IT-department to staff ratio?
This is a topic that may be rather political but it related to system administration still...how many people do you have supporting your users in your IT department? We have three people supporting ...
2
votes
4answers
548 views
Can anyone recommend internal IT support procedures?
My company currently has one IT support person who very stressed with the work. The person is only able to do work arounds before having to move to the next item on the list so problems often do not ...
14
votes
10answers
335 views
Should core system servers be able to connect to the internet for maintenance/support?
A couple of our servers have Oracle maintenance licenses. Our hardware vendor asked there was internet connection in the server room. Our policy is that all machines in that room is isolated from the ...
0
votes
1answer
57 views
EULAs and Remote Support Policies
This question arose because I recently allowed a support technician help me with an problem with an installation of a software product on my computer. The support technician took remote control over ...
2
votes
11answers
484 views
IT Admins - What Web Applications still Require IE6?
I'm a Web Application developer and as such supporting IE6 is a royal PITA.
At home most users have upgraded to a better browser or IE7 or IE8 because they can but at work many desktops are "locked ...
-2
votes
5answers
2k views
0
votes
6answers
288 views
Looking for webex style software to aid in remote troubleshooting [closed]
Possible Duplicate:
Best Windows remote support / screen sharing tools?
My company uses Webex to do remote session debugging with end-users, and for internal demos and collaboration sessions. ...
2
votes
3answers
334 views
Enterprise Grade PHP Application Servers
I am on the lookout for a commercial PHP (application!) server that comes with Vendor support to use with enterprise scale applications.
I know that it quite easy to put everything together myself ...
0
votes
4answers
563 views
IIS 6 support for IP Tunneling
Does IIS 6 inherently support IP tunneling? I heard from a consulting group that it does not but I find that hard to believe.
If not, is there a standard way to support IP tunneling using ...
4
votes
7answers
541 views
24/7 support
So the organization I work for as a sysadmin is considering extending our hours to 24/7/365 -
can anyone who works for or has worked in an extended hours shop maybe provide some basic info on your ...
31
votes
31answers
3k views
Your worst “High Maintenance User” experience [closed]
We all have them, let's share some stories about them. What kind of support person are you? Kudos to explanations of how you [un]civilly dealt with them!
EDIT: Ok, let's hear some more. Really I ...
1
vote
12answers
2k views
What are the most reliable blade server manufacturers? [closed]
I'm researching the implementation of a new blade server setup at my company to run Windows servers (including virtualisation).
I've heard anecdotes of bad hardware and vendors but would like to know ...
2
votes
5answers
115 views
Which browser do you prefer from a user-support perspective?
IE works if you're running a Microsoft stack and force automatic updates
Firefox is less of an attack vector, but can be harder to support due to the proliferation of extensions users install.
...
