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0
votes
1answer
193 views

EMC PowerPath Support Matrix

I know this is a stupid question, but I've found nothing online. Does anyone know where EMC has hidden the support matrix documentation so that I know what version of PowerPath is supported with ...
20
votes
2answers
1k views

Why should I start to replace Windows Server 2003?

Windows Server 2003 is a very good operating system from Microsoft, and we're relying on it on a daily basis. I have heard that I should replace it by something "newer" and more "modern". Why should ...
3
votes
2answers
505 views

How to convert a Dell Service Tag to an Express Service Code?

When calling Dell Support, you usually have to enter the "Express Service Code" of your system get a tech on the phone. This is because the Service Tag (= serial number) is not exclusively made of ...
0
votes
1answer
41 views

Who typically administers the continuous integration server? [closed]

I administer my company's continuous integration server and build farm. I support around 50 other developers in addition to performing my main duties as a software developer. Software development ...
1
vote
1answer
61 views

Web operations - Daily Maintenance and tiered support

I am tasked with "operationalizing" some of the web tasks at my job so that the ops team can do some of the first tier support. This includes pushing updates to the web server and other non-automated ...
3
votes
1answer
66 views

VMware “boot screen” - add info like contact, phone number, etc.?

I've tried searching Google and VMware's KB but maybe I'm not typing the right search criteria...only finding ways to fix problems with booting or screen issues. On the default boot screen of a host ...
6
votes
4answers
990 views

Nginx with SPDY Draft 3, is possible?

I'm currently using Nginx 1.4.1 with SPDY module. Unfortunately, the Nginx SPDY module, work only with the Draft 2 of protocol. Is there a way to use Nginx, with SPDY Draft 3?
0
votes
1answer
160 views

How to calculate support costs / required number of staff? [closed]

I have to calculate the required number of staff (-> support costs) for using and managing a specific software system which is an on-premise solution and can manage devices like mobile devices, ...
52
votes
5answers
3k views

How should an IT department choose a Linux distribution: Technical reasons

There is a lot of community feeling about what Linux distributions are appropriate for production server environments and what aren't. Some of this is based on the availability of commercial support. ...
2
votes
2answers
388 views

Does anyone other than NetApp offer NetApp support? [closed]

For example, HP and IBM offer to give support to the competitor's products at a lowered price. My situation is that the 16TB NetApp we have is fine, but the contract is about to expire and renewing a ...
-2
votes
2answers
228 views

IT staffing level estimates [duplicate]

Possible Duplicate: What is your IT-department to staff ratio? I think Gartner publishes something but it costs around $1k. I'm aware this is a subjective question, but I don't know where ...
0
votes
2answers
82 views

Support by Microsoft on Unsigned Driver

What is the support of Microsoft about unsigned drivers? They support a System with them? I'm looking for a document with the Windows Policy support and what they said about not drivers.
1
vote
1answer
11k views

Cisco support status lookup by serial number

Many vendors allow you to look at the support status of a device with no information besides a serial number. Does this exist for Cisco products?
10
votes
4answers
785 views

What does the Windows XP EOL/EOS mean for a business and it's domain?

I am hoping someone can explain in simple terms, what it really means that windows XP will be end of life? It looks like SP2 is already not being patched, but maybe SP3 is going to be patched up ...
-1
votes
2answers
188 views

What is level 1, 2, 3 support in web hosting or network support? [closed]

Often when I send a support ticket to some web host, if they cannot handle it they will say something like "We will escalate this to level 3". What exactly is that?
2
votes
2answers
4k views

Is Windows 2003 Server still supported?

I am looking at this page ( http://support.microsoft.com/lifecycle/?LN=en-us&x=7&y=17&p1=3198 ) but I can't figure out the answer to this question. Suppose we have a Windows 2003 Server ...
7
votes
4answers
1k views

How should the user support decide on the priority of a Problem?

Here's the Problem: I'm in charge of a user support hotline for a new server-based application in a large company. The application is not that good and we get a lot of calls and emails from our ...
4
votes
4answers
178 views

Risk when deploying virtualized production servers without in-house virtualization expertise?

I've been asked to evaluate moving three production servers to a virtualization platform. The servers currently run Windows Server 2003 with a mix of applications that, given a catastrophic failure, ...
0
votes
1answer
3k views

Server offer with “2-sockets and 1 virtual guest”, what does this mean?

I've read in a server support website that they offer a "2-sockets with 1 virtual guest" packet for a Linux Server.. but what does the "2-sockets" part mean? I know servers may be virtualized but I'm ...
0
votes
1answer
85 views

How do you know if something is supported by Microsoft? [closed]

I was reading on Technet about how to put Exchange on the Internet via the Hub Transport Server role. The article explains that though this is not the best or recommended way of doing things they ...
-4
votes
2answers
132 views

Defeating firewall with non-standard ports? [closed]

I work at a huge corporate with a huge corporate firewall that blocks most outgoing services other than http and https. But my team needs access to a tame LAMP server to help them do their jobs. I'm ...
0
votes
2answers
159 views

Advantages/disadvantages of shorter vs. longer “Long Term Support” (LTS) periods for server OS

Wondering what the various advantages/disadvantages of having a shorter Long Term Support (LTS) support period were over longer ones. I notice Ubuntu provides 5 years of support, Red Hat Enterprise ...
4
votes
4answers
4k views

What is the best distro to host a KVM virtualization solution

I am looking for a Server oriented distro that we can expect have decent support but also offer as much as possible some of the latest features that KVM might offer. I am leaning towards Ubuntu LTS ...
0
votes
2answers
149 views

SQL server 2008 Enterprise Edition - Dual X5670 Processors Support

Would SQL server 2008 Enterprise Edition fully support Dual X5670 Processors which is equal to 24 core at total. thank you.
3
votes
2answers
766 views

Apple client OS support lifecycle

I have a simple question that I seem to be having a hard time getting a straight-up answer for. What is Apple's support policy for Mac OS X client versions? When do they drop support? For example, ...
4
votes
3answers
181 views

How to find competent IT support for remote office?

I work in IT for a company in Massachusetts that has a remote office (with about 50 employees) in Salt Lake City, Utah. We currently provide all support to that office from the MA office, but to ...
3
votes
2answers
154 views

what is the better hosting for django?

i need to serve a Django App online, but, what is the best hosting for this Framework? thanks.
2
votes
4answers
289 views

Are there any emergency server support services for small businesses?

Every once in a while, our server will do something stupid. Maybe a log file got too big and ate up all the disk space, or a process has hung. In either case, the result is our website is down. And in ...
1
vote
2answers
2k views

Migrate VMs Snapshots?

Is this possible to migrate virtual machine's snapshots, when converting VMs from VMware Workstation 6.0.3 to ESXi4? My try is failed with vmware converter 4.0.1. The reason... my current development ...
6
votes
7answers
453 views

Ratio of PC to Mac support hours? [closed]

For purposes of a purchase of laptops for everyone in my small (15 people) organization, I have compiled a spreadsheet containing what I think is an apples to apples comparison of the cost of, among ...
0
votes
2answers
5k views

VirtualCenter Server service terminated with service-specific error 2 (0x2)

This is not a critical case but really annoying. I'm running vCenter 4 (Build 208156) and when we reeboot the server the VirtualCenter Server service can't start and gives the following error "The ...
1
vote
2answers
127 views

Kill the Menu

Downloaded and installed VM Player 3.0. two questions? 1.) Can I use Windows SMS to install the player on a users computer? If yes. Were can I find this information? 2.) Is there a hack of fix that ...
1
vote
1answer
1k views

How do you page down in ESXTOP?

Call me a ESXtop noob, but how do i see all results in esxtop? Im trying to view DAVG on my iscsi volumes, but can't scroll/page down to view all of them.
-1
votes
3answers
131 views

What happens after posting bug to Postgres mailing list? When to expect response / fix? [closed]

I've posted bug report to Postgres mailing list (BUG #5289: Unpredictable error in plpgsql function loop). Then I found even more simple code to expose error, so I've reported next bug (#5290, now ...
2
votes
3answers
125 views

Networking Environment with VMware

I just had a few questions related to the networking side of our infrastructure. We are about to move to a new building and we get a mostly new data center. We are taking all our hosts (3) but we are ...
2
votes
4answers
276 views

Administrative support for Sysadmin starting consulting?

I've been considering switching from full time employment to contracting, and I could potentially even keep my current employer as a just about full time client, while maintaining flexibility to take ...
0
votes
1answer
247 views

Two questions for MS SQL CE - commercial use and remote access

I am sorry but I was unable to find the answers. I know SQL CE is free. But is it free for commercial applications? Or is it free for commerical services that are not sold but are used for profit? ...
1
vote
5answers
916 views

High Availability iSCSI Target Options

I have two servers (Intel Xeon) with running ESXi on them. There are about 70 clients in the network (16 thin clients among them). We've got pretty large data storage (it's about 100TB). We're using ...
1
vote
4answers
870 views

What should a developer interviewing for a help desk support position know?

I'm a developer that is interviewing for a help desk support position. What are some things I should know that are different from normal developing? I've done troubleshooting on those systems, but ...
6
votes
6answers
480 views

Software approval processes in large organizations

Many larger organizations have IT departments that lock down desktops to a standard configuration, or SOE. End users generally don't have rights to install their own software, and even if they did, ...
2
votes
4answers
677 views

Can anyone recommend internal IT support procedures?

My company currently has one IT support person who very stressed with the work. The person is only able to do work arounds before having to move to the next item on the list so problems often do not ...
15
votes
10answers
554 views

Should core system servers be able to connect to the internet for maintenance/support?

A couple of our servers have Oracle maintenance licenses. Our hardware vendor asked there was internet connection in the server room. Our policy is that all machines in that room is isolated from the ...
0
votes
1answer
66 views

EULAs and Remote Support Policies

This question arose because I recently allowed a support technician help me with an problem with an installation of a software product on my computer. The support technician took remote control over ...
2
votes
11answers
554 views

IT Admins - What Web Applications still Require IE6?

I'm a Web Application developer and as such supporting IE6 is a royal PITA. At home most users have upgraded to a better browser or IE7 or IE8 because they can but at work many desktops are "locked ...
-2
votes
5answers
4k views

Google Chat Port Number

Does anyone know which port is used by gtalk.
0
votes
6answers
366 views

Looking for webex style software to aid in remote troubleshooting [duplicate]

Possible Duplicate: Best Windows remote support / screen sharing tools? My company uses Webex to do remote session debugging with end-users, and for internal demos and collaboration sessions. ...
2
votes
3answers
366 views

Enterprise Grade PHP Application Servers

I am on the lookout for a commercial PHP (application!) server that comes with Vendor support to use with enterprise scale applications. I know that it quite easy to put everything together myself ...
0
votes
4answers
801 views

IIS 6 support for IP Tunneling

Does IIS 6 inherently support IP tunneling? I heard from a consulting group that it does not but I find that hard to believe. If not, is there a standard way to support IP tunneling using ...
5
votes
7answers
758 views

24/7/365 support

So the organization I work for as a sysadmin is considering extending our hours to 24/7/365 - can anyone who works for or has worked in an extended hours shop maybe provide some basic info on your ...
1
vote
12answers
3k views

What are the most reliable blade server manufacturers? [closed]

I'm researching the implementation of a new blade server setup at my company to run Windows servers (including virtualisation). I've heard anecdotes of bad hardware and vendors but would like to know ...