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60
votes
6answers
3k views

Ending company IT Admin relationship

We have been using a company to administer our (small office) IT infrastructure. We don't have complete records of what has been done or hasn't been done and don't know what we need to ask for in ...
2
votes
7answers
313 views

24/7 IT Support Cover [closed]

Hope this isn't off topic but do any of you provide 24/7 cover with a colleague and how much would you expect to be paid? Say once every 3 weeks or possibly every other week? 6K+ per year? Would be ...
0
votes
4answers
584 views

Typical Service Response Time for software verndors [closed]

I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical ...
0
votes
2answers
85 views

Contractual clause for wrong deployment

Of late, one of my application vendor has been making numerous mistakes or errors in the deployment scripts, ie the deployment scripts fail and the system team (server and database) need to deploy ...
1
vote
3answers
230 views

Systems/asset management with added flavour

The question had already been asked many times here, I know, and I've done my homework. I have however never found answer for my specific issues, so I am going to rephrase: I am looking for a ...
0
votes
5answers
453 views

Novell Netware Support/Recommendation?

My previous job had used Novell products for almost 15 years. From my experience, it seemed to work rather well over the years. The last few years though have been met with bad support and long ...
4
votes
2answers
239 views

Mac OS X Server Support Levels?

I am getting the feeling that apple is slowly giving less and less attention to its server/enterprise support. What is their support like for enterprise and server products (Xserve, OS X Server)? I ...