The support-contract tag has no wiki summary.
2
votes
7answers
292 views
24/7 IT Support Cover [closed]
Hope this isn't off topic but do any of you provide 24/7 cover with a colleague and how much would you expect to be paid? Say once every 3 weeks or possibly every other week? 6K+ per year?
Would be ...
0
votes
4answers
375 views
Typical Service Response Time for software verndors [closed]
I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical ...
4
votes
10answers
451 views
Help Desk software suggestions [closed]
I'm looking for a very solid, ideally Web 2.0 Help Desk software for my IT service company.
I've looked at various options, including Help Spot & Zendesk, however none of them really 'tick' the ...
0
votes
2answers
76 views
Contractual clause for wrong deployment
Of late, one of my application vendor has been making numerous mistakes or errors in the deployment scripts, ie the deployment scripts fail and the system team (server and database) need to deploy ...
1
vote
3answers
173 views
Systems/asset management with added flavour
The question had already been asked many times here, I know, and I've done my homework.
I have however never found answer for my specific issues, so I am going to rephrase:
I am looking for a ...
0
votes
5answers
411 views
Novell Netware Support/Recommendation?
My previous job had used Novell products for almost 15 years. From my experience, it seemed to work rather well over the years. The last few years though have been met with bad support and long ...
4
votes
2answers
223 views
Mac OS X Server Support Levels?
I am getting the feeling that apple is slowly giving less and less attention to its server/enterprise support. What is their support like for enterprise and server products (Xserve, OS X Server)? I ...
