I am trying to analyze our telephone usage to evaluate our phone plan with our PRI provider. I have enabled CDR records within Call Manager and am able to generate "Gateway Summary" reports which ...
I want to change my outside access number from 8 to 9 in Cisco Unified Communications Manager. I've copied all of my 9.x route patterns to create a duplicate set of 8.x route patterns. When I try to ...
I'm looking for a good website dressing a comparative analysis of the most popular telephony solutions resellers (Cisco, Avaya, Siemens, Microsoft, etc...). I already found a very nice work comparing ...
There is one individual here whose name cannot be found when a caller uses the "dial-by-name" function in the auto attendant of our Cisco Unified Communications phone system. As far as I can tell ...