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7
votes
4answers
758 views

How should the user support decide on the priority of a Problem?

Here's the Problem: I'm in charge of a user support hotline for a new server-based application in a large company. The application is not that good and we get a lot of calls and emails from our ...
0
votes
1answer
156 views

good ticket system for managing a hardware/software platform?

What would be a good system for managing a visualization service? This platform is made of hardware components (a video conferencing system, a number of displays, a rendering cluster, an optical ...
2
votes
3answers
863 views

Drupal modules for ticketing system

We are looking at implementing a ticketing system at our work place. We intially tried OS Ticket which was fine. But management are hoping to integrate it into out intranet. (which will be done in ...
0
votes
2answers
3k views

WordPress-based ticketing systems?

I have been asked to set up a ticketing/help desk system for a small nonprofit. Our server runs Debian GNU/Linux. Because we already have WordPress installed and plan to exploit it heavily going ...
3
votes
7answers
952 views

The perfect ticketing system

While nothing will ever be perfect, it always seems like everyone hates (or is, at least, unhappy with) their ticketing system. If you could have the "perfect" solution, what would it include? I'm ...