Here's the Problem: I'm in charge of a user support hotline for a new server-based application in a large company. The application is not that good and we get a lot of calls and emails from our ...
What would be a good system for managing a visualization service? This platform is made of hardware components (a video conferencing system, a number of displays, a rendering cluster, an optical ...
We are looking at implementing a ticketing system at our work place. We intially tried OS Ticket which was fine. But management are hoping to integrate it into out intranet. (which will be done in ...
I have been asked to set up a ticketing/help desk system for a small nonprofit. Our server runs Debian GNU/Linux. Because we already have WordPress installed and plan to exploit it heavily going ...
While nothing will ever be perfect, it always seems like everyone hates (or is, at least, unhappy with) their ticketing system. If you could have the "perfect" solution, what would it include? I'm ...