2
votes
4answers
1k views

In simple terms the difference between a Group and a Role in OTRS Ticket system?

I'm new to this whole OTRS/Help ticket system notion. Be grateful if anybody could provide a simple example that differentiates between a User in a Group and a User assosciated with a Role in OTRS. ...
2
votes
2answers
720 views

Help Desk Issue Tracking/Ticketing System for MOSS 2007 [closed]

We are looking for a MOSS 2007 webpart for help desk issue tracking and ticketing. Any recommendations? It doesn't have to be too fancy, but would like something a little more comprehensive then the ...
1
vote
5answers
438 views

Ticket system with multiple users in charge

I'm working in the administrative department of a large university, and I'm trying to find the right trouble ticket system. While I have tried Trac and OTRS already, there is a missing feature I need, ...