Troubleshooting is a form of problem solving, often applied to repair failed products or processes.

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0
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0answers
12 views

one or more threads of java.exe are waiting to finish network I/O windows 2012 server

I have installed jdk-8u45-windows-x64 on my windows 2012 server. I am seeing that in task manager java.exe is utilizing high CPU. I check he detail in task manager via right clicking on java.exe then ...
2
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1answer
39 views

Bind9 recursive queries have intermittent very long response times

I'm running BIND 9.8.1-P1 caching server on Ubuntu 12.04 LTS on kernel 3.2.0-86-generic-pae. I've been banging my head against the wall trying to figure this out for weeks and I just have no idea ...
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3answers
187 views

80% memory utilization on server- is this just caching?

Memory utilization is very high on this 2008 R2 server, but I think it might just be caching RAM- performance on the server is fine and CPU utilization is very low. It is running DFSR which I believe ...
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0answers
149 views

Can ping but can't RDP or access UNC path ofter reboot Server 2008 R2

I rebooted a server after a Symantec installation. I did this from home and have no way to physically connect. Rebooted the server and now I cannot access it from UNC path or RDP. Using a VPN to ...
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0answers
15 views

HP P4014n will only print letter size

Had a user using HP P4014n locally, device suddenly stopped printing, I removed the printer, and uninstalled and reinstalled the printer drivers. Then readded printer. Now it will not auto-detect ...
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1answer
51 views

IPv6 connections from outside the LAN are timing out; what is blocking the connection?

as I understand with ipv6 there is no NAT so every client on a network will get a different public ip address (so there is no need for port forwarding). so I checked on my network and indeed every ...
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1answer
59 views

How to find Certificate signing request information?

I need to update certificates for the Apache servers (Linux Servers RHEL6) and it appears our team doesn't know the correct information for the CSR. Is there a way to find the correct information ...
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0answers
42 views

Warnings in Tiger auditing reports (process is listening on socket)

I get email logs like the ones below emailed daily from my server. I don't really know what does it mean and thinking about disabling them, but I guess this is not a good idea and it's better to learn ...
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1answer
244 views

Redhat Satellite 5.5.0 Remote Command Setup issue

I have setup Remote Commands on Redhat Satellite version 5.5.0 and trying to understand how the schedule works. The Remote Commands are already working on the clients but it appears that when we try ...
0
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1answer
100 views

Open VPN troubleshooting

I'm trying to set up a site-to-site VPN connection between 2 of our offices. The VPN servers i'm using are 2 "Edgerouter lite" and the tunneling software i'm using is OpenVPN. This is how the setup ...
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0answers
65 views

What would cause /app/code/core/Mage/Checkout/Model/Type/Onepage.php to truncate? [closed]

This morning we started getting calls from customers stating that the checkout page was returning a white screen. We turned on errors in Magento and were greeted with the following error: Parse ...
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0answers
41 views

Logging into an AWS EC2 instance from another machine in EC2

I have a few AWS EC2 instances that can SSH into each other. They are not in a VPC as this is an older AWS account and was active before VPC. One particular EC2 instance (zeta) is not able to SSH into ...
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1answer
168 views

VPS can ping host by IP but not by name

My Debian VPS can ping all host by name and IP but there's one host I can't ping by name. Ping by name failed but successful with IP However on my home PC i can ping that host by name and IP. I ...
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0answers
64 views

ATM connection has slow upload speed when connected to switch or router

We just got a new additional ATM line with 10/10 Mbps. When connected directly to a PC NIC, internet speed tests all come up as 10/10 Mbps. However, when connected to any of several routers or ...
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0answers
54 views

Network services abruptly stop working on win server 2k8

One of our windows servers has started acting up. All network services from roles on the server just stop working all of a sudden, untill the server is restarted. the issue occurs every other week or ...
12
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7answers
4k views

High CPU utilization but low load average

We are running into a strange behavior where we see high CPU utilization but quite low load average. The behavior is best illustrated by the following graphs from our monitoring system. At about ...
0
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0answers
155 views

Troubleshooting multicast on Ubuntu 14.04 server

I am troubleshooting an issue with multicast on an Ubuntu 14.04.1 LTS server. I have a simple client that subscribes to a multicast group and waits for data. The subscription is successful and shows ...
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1answer
226 views

How to troubleshoot internet unreachable periodically through firewall

Periodically the internet is unreachable on my network, sometimes for 30+ minutes. After testing a direct connection to our modem, I realized this was not a problem with our ISP but the network ...
2
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1answer
29 views

iostat taking lot of time to return

I have a solaris 10 server with a lot of SAN disks (close to 1000 across all paths). iostat -En takes close to 5 min to return. Is there a way to figure out what is causing the delay? truss hasn't ...
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1answer
57 views

Linux RPC delete registration

there is a well-worked program (daemon) running on CentOS-5.4 that makes by itself RPC registration as program 191299 version 10. After an unplanned program stop, the RPC registration is still ...
1
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1answer
81 views

ESXi host halts, console seems responsive but

... as soon as I enter a user name and password, it freezes. Won't let me hit "enter" to log in. Management ports are not responding, guest OS's are not responding. It did this once last week after ...
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0answers
219 views

NGINX using 100% of the server CPU when testing with Blitz.io

I'm facing an issue here and after four days of looking around I decided to ask for some help here, after all a million heads can think a lot better than one. I have a Ubuntu 14.04 server setup with ...
4
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1answer
994 views

windows update - strange behaviour using up all CPU

I have a windows 2008R2 server which has had windows update go mad. Last night it started pegging the CPU @ 100% and using 1GB RAM. Killing the Windows Update service took the CPU and MEM back to ...
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2answers
72 views

Best way to trace outgoing requests from a server

We have an Ubuntu 14.04.1 LTS server with nginx 1.4.6 that hosts a few dozen websites and received an abuse complaint from another server of hundreds of requests like this: "POST /wp-login.php ...
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1answer
115 views

Debugging slow network [closed]

I've been tasked with debugging why my company's network connection is running slow. Having no previous experience in this field I have absolutely no clue where to begin or what tools to use. The ...
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6answers
15k views

Program does not run properly as Scheduled Task

Situation I have a batch script that prepares some files, executes a program (.exe) and then deletes said files. This task should run hourly, so I'm trying to configure this using Scheduled Tasks. ...
1
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1answer
166 views

MySQL server hangs without reason

I have a server running web site with back-end database MySQL (more specific - 5.5.37-MariaDB, for debian-linux-gnu on x86_64). Sometimes it stops accepting connections and web site scripts report ...
0
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1answer
101 views

how to find cause of io spike

Everyday at around the same time, the IO usage on the server where our mysql slave goes up to 100%. I have setup a script that takes IO information every five minutes so I can find out why this ...
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2answers
317 views

Remote port forwarding through EC2 not working, though address is in use

I have a remote machine running a server which I'd like access to locally. However, I can only SSH into the machine, not use any other ports. I booted up an Amazon EC2 instances and opened all its ...
0
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0answers
132 views

Find cause of unresponsive Ubuntu 14.04 KVM host

I'm hoping someone can point me in the right direction on a very puzzling problem. I've got an older server running Ubuntu 14.04 that serves as a virtual host for some small virtual (KVM) machines. ...
0
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0answers
115 views

Troubleshooting mySQL load problems

SSD VPS with one Magento site on it. Recently whenever I make a save to a product, the mysql QPS skyrockets and server load goes up tenfold for several minutes (even though the admin page loaded long ...
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1answer
3k views

Troubleshooting blocked/dropped ports on Sonicwall firewalls

Short of enabling packet capture/monitor on specific rules/policies, is there an easier way to see or to setup a Sonicwall to show blocked ports/services (realtime or as a report)? I think packet ...
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1answer
103 views

How to perform an assessment of an existing network? [closed]

I work as an IT guy for a small company with 2 offices. Currently we are in the process of moving our entire network infrastructure to a different host because we are running everything on extremely ...
2
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1answer
3k views

vmware virtual machine keeps freezing

Strangely I have a virtual machine that keeps constantly freezing for some seconds or minutes. On the OS side, the CPU and memory used are quite low. On VMWare side, it's the same, the machine never ...
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2answers
5k views

Windows Search Indexer Uses High CPU Usage

We have a Windows Server 2012. From time to time the Windows Indexer has too high CPU usage. What could cause this and how could it be solved. It runs perfect several weeks and then it takes too much ...
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1answer
220 views

Errors when installing rootsh on Ubuntu

I'm installing rootsh 1.5.3 on Ubuntu 10.04 LTS (following this guide) and I get: $ make && make install Making all in src make[1]: Entering directory `/tmp/rootsh-1.5.3/src' make all-am ...
2
votes
1answer
102 views

Non-invasive way for our network team to run ping/tracert/etc from various servers

In troubleshooting connectivity issues, our network team lacks the rights on our servers (Windows and RHEL) to connect and test connectivity (for example, when tweaking a firewall rule, a ticket ...
0
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1answer
169 views

Frame-Relay Direct Serial, can't ping

I am working on my packet tracer lab. I have a bit long or series of questions but may be short answers can solve my problem. I am using 3 routers. all connected to each other using serial cable. R1 ...
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0answers
307 views

Can't boot VM after P2V or ghost - Linux 2.6

I got this old machine that runs on a p2 400 and a Linux Debian 3.1 with kernel 2.6.8 and since it has modified binaries due to internal undocumented changes in the code, migrating off manually isn't ...
0
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0answers
77 views

Remote SQL Server Connection works from SSMS but not from Application

We are troubleshooting a weird issue with our SQL Server 2008 server. The application server runs a windows service that makes a DB connection via a connection string in its config file, and we end ...
1
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1answer
738 views

Determine cause of connection refused on surveillance video unit

We have 3 similar surveillance video units. Each has a server that should be available on ports 80 and 443. One unit has suddenly become unavailable on port 80, and I'm working to determine what could ...
0
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2answers
191 views

How to troubleshoot network from customers perspective?

We have a web application that we host that is customized for multiple customers. Each customer accesses their version of the site via their own custom subdomain. We are running into an issue where ...
2
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1answer
116 views

server hangs randomly without log entries

My physical server hangs randomly and I do not get any log entries during that time. So I let a script run: while true; do date >>/tmp/dates; sleep 1; done & disown After some minutes the ...
0
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1answer
508 views

MySQL 5.0 not logging aborted connections in general log

I know there is a bug in MySQL 5.0 which prevents aborted connections from being logged in the error log (http://bugs.mysql.com/bug.php?id=24761). However, aborted connections should still be logged ...
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1answer
94 views

Advice on web server performance troubleshooting is needed

I'm renting a virtual CentOS based server where I have about 5 active sites running. Several months ago I noticed a significant performance degradation in how my sites are running. First symptom was ...
1
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0answers
875 views

How to prevent Windows Server 2008 R2 from automatically shutting down applications?

I have been running various processes over night on a Windows 2008 R2 AMD64 SP1 virtual server share via a VPN connection and remote desktop. Recently, I have been noticing that when I return in the ...
0
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2answers
637 views

How can I find out what Zimbra process (specifically “b”) is doing?

My Zimbra mail server (8.0.2 Community Edition) recently started to spawn an interesting process called "b". top - 11:04:44 up 19 days, 18:47, 1 user, load average: 6.25, 6.38, 5.57 Tasks: 131 ...
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2answers
1k views

How do you troubleshoot a PPTP+VPN+RDP freeze-up?

The symptoms are: I am at home. I am trying to dial a PPTP VPN. It connects fine. Pinging from command line in windows shows about a 30% ping success rate when the PPTP vpn is up, 100% ping success ...
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0answers
502 views

How to troubleshoot occasional Apache 500 errors?

I have GET and POST requests, both HTTP 1.0 and 1.1, to diverse URLs, mostly running Wordpress(1), which occasionally fail with a 500(2). No user has ever encountered a 500 themselves, nor have ...
3
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1answer
64 views

Virtual Server HDD shrinks without apparent reason

We have a virtual hosted Linux server, and in the last few months every now and then the HDD shrinks from 400GB down to the exact byte count that is in use. All existing data can be downloaded and ...