Troubleshooting is a form of problem solving, often applied to repair failed products or processes.

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7 views

Program Can't Access Repository Through VPN

Having an issue with a VPN. The VPN is a basic PPTP VPN which is setup on our Firewall, for a user to connect the simply create a new VPN point it to our IP and log in with a username and password. ...
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2answers
52 views

Why is Group Policy not applying a desktop wallpaper setting?

I am configuring Group Policy in Windows Server 2008 R2 Enterprise to apply Desktop Wallpaper to Users and Computer in OU called HR. I shared the folder over the network using share and storage ...
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0answers
26 views

debugging stuck apache/php thread on production server

I have a linux system with apache httpd and PHP which is loaded using LoadModule php5_module /usr/lib/apache2/modules/libphp5.so. I've enabled the mod_status module of apache and I see a particular ...
110
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10answers
58k views

Environment variables of a running process on Unix?

I need to troubleshoot some problems related to environment variables on a Unix system. On Windows, I can use a tool such as ProcessExplorer to select particular a process and view values of each ...
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2answers
12 views

Win2012r2 Services Recovery Tab documenation refuses to launch

Services Recovery Tab Help will not launch. [ On the "Recovery" tab in Windows Services.msc, clicking on "Help me set up recovery actions" results in "An internal error occurred (...
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3answers
35k views

page allocation failure - am I running out of memory?

Lately I've noticing entries like this one in the kern.log of one of my servers: Feb 16 00:24:05 aramis kernel: swapper: page allocation failure. order:0, mode:0x20 This is what I'd like to know: ...
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6answers
42k views

How to investigate unexpected Linux server shut down?

In a new Xeon 55XX server with 4xSSD at raid 10 with Debian 6, I have experienced 2 random shut downs within two weeks after the server being built. Looking at bandwidth logs before shut down does not ...
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2answers
26 views

HTTPS slow/times out while HTTP is working normally

tl:dr: http traffic works reliably and quick while https traffic is unreliable or extremely slow (2-5 minute load times). Details below. Hey server fault, I have a good one for you. This is the ...
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1answer
36 views

Troubleshooting Apache virtualhost

Got some trouble using this configurations : <VirtualHost *:80> ServerAdmin ************** ServerName nagios.vdb.local ServerAlias nagios DocumentRoot /usr/local/nagios/share ...
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1answer
636 views

Machine with bonded interface does not receive multicast packets on all slave interfaces

After an upgrade of our machines from RHEL 6.6 to RHEL 6.7 we observed a problem where 4 of our 30 machines only receive multicast traffic on one of their two slave interfaces. It is unclear if the ...
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0answers
28 views

VoIP NAT to connect to companies of the same ip address range together

I am currently using packet tracer to configure the network for Company A. I have configured DHCP and telephony service successfully but the problem I'm facing is when company A tries to contact ...
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3answers
523 views

80% memory utilization on server- is this just caching?

Memory utilization is very high on this 2008 R2 server, but I think it might just be caching RAM- performance on the server is fine and CPU utilization is very low. It is running DFSR which I believe ...
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4answers
3k views

IBM Xseries 3400 only working while power button holding pressed

I have an IBM xSeries x3400 Intel Xeon server which only works while someone holds in the power button. My server stopped working and I sent it to IBM Service. After a few hours they told me I could ...
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1answer
107 views

Cannot connect to internet after a power cut yesterday

I work at a small company, we have set up our LAN using an ASUS RT-N18U. We are in a small office as part of a business park, our network comes in over wire, as part of a package supplied by the ...
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2answers
50 views

Troubleshoot if /etc/init.d script would run on startup, without actually rebooting?

I have this script in /etc/init.d that I want to know if it will be run when the system reboots. Is there a way to "simulate" the conditions of a reboot to see if the script will actually be invoked (...
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1answer
62 views

How to troubleshoot a web server?

NOTE: This is being asked, not because it is a good question (in my personal opinion, it's not), but because I've noticed a lot of questions on here boil down to this question, and since I'm sick of ...
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15answers
73k views

Unable to logoff, disconnect, or reset terminal server user in production environment

I'm looking for some ideas on how to disconnect, logoff, or reset a user's session in a 2008 Terminal Server (unable to login as the user either as it is completely locked-up). This is a production ...
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6answers
1k views

My Ubuntu 10.04 server kills all WAN bandwidth when it's attached to my LAN. Where do you begin troubleshooting?

First I should say that my Linux knowledge is minimal; just enough to set up some servers (Apache, Tomcat, Couch, etc). I built a MiniITX server to host some simple sites, act as an SSH tunnel while I'...
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0answers
71 views

Cannot install Azure Backup Server / DPM

I am trying to install Microsoft Azure Backup Server software, which is basically a clone of DPM, on a Windows 2012 R2 Azure VM. For some reason every time I get to the agent registration portion of ...
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0answers
56 views

Sun X4150 not powering up via power button

What I have I have a Sun Server X4150 ( https://docs.oracle.com/cd/E19121-01/sf.x4150/820-1852-13/doradi-overview.html ) which I have set up in a research environment (I'm testing various OSs and ...
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1answer
123 views

Couchdb service shuts down a second after start

I'm having problems getting the couchdb service running. When I start it, it only lives for a second or so before shutting itself down. Here's an example - first a status command showing it's inactive....
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1answer
47 views

Failure installing and running couchdb on Lubuntu

I'm trying to get started using CouchDB on a laptop where I recently installed Lubuntu (15.10). I'm having strange issues.. Yesterday, I installed CouchDB (sudo apt-get install couchdb) and it ran ...
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3answers
116 views

How to debug and prevent flaky unreliable IT environment? [closed]

I am not an IT admin, I'm a software developer (microsoft stack) and I'm trying to understand what is wrong with the IT environment of one of our customers. We have deployed our client\server ...
2
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1answer
2k views

Fortinet: Is there any equivalent of the ASA's packet-tracer command?

I would like to know if there is not Fortigates an equivalent of the packet-tracer command that we can find on the ASA. Here is an example of execution for those who don't know it: NAT and pass : ...
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1answer
165 views

How to Handle Routes of Two Laravel Projects on One Domain or Server?

I'm working on a project divided into two separate parts. Part one, the bigger part, is in Laravel 4.2. Part two, the shorter part, is in Laravel 5. Both are on the same server. My goal is to access ...
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1answer
35 views

Port forwarding https request to other server.

I've been asked to fix a issue but I did not configure this server so I could not figure out what's happening here.. www.mywebsite.com connects to 20.20.20.20 (Webserver) www.mywebsite.com:...
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0answers
76 views

Website inaccessible until host is pinged from client (on a class A subnet)

There is this really weird issue on the internal network, this happens constantly to "random" machines. Machine (client) boots up, goes to some-intern-website-which-is-not-accessible-from-internet....
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1answer
26 views

Server response not being received

I have a python program that sends requests via a socket connection to a local 3rd party application which in turn forwards my request to a server. The server response then makes it's way back to my ...
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0answers
52 views

Netscreen VPN UP/DOWN due to loopback address source monitoring

I am dealing with a problem with Netscreen VPN. Topology is basically Server Side ーー> (Agg2)Trust/Untrust(Agg1)ーー> ーー> Remote Office (Yamaha) 100.66.xx.0/24 ーー> Netscreen VPN ーー> Internet ーー> 100....
2
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3answers
7k views

How to change SMP affinity of an IRQ on Ubuntu PV domU inside Xen XCP?

I'd like to change IRQ SMP affinity for reasons, outlined in this question: CPU0 is swamped with eth1 interrupts But I can't — I see Input/output error when I try to write to /proc/irq/*/smp_affinity....
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1answer
78 views

Find source of sleeping mysql connections

We have a very large number of PHP scripts running on our server that do a variety of things. Lately I've noticed that when looking in PHPMyAdmin there are a large number of connections to our MySQL ...
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1answer
375 views

Windows 7 (32-bit) Sysprep not running Unattend.XML but no error in logs

I am trying to Sysprep a Windows image that will run on identical hardware. The issue I'm facing is that the Unattend.XML file is somehow not running whatsoever, but the logs itself do not say ...
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8answers
38k views

Program does not run properly as Scheduled Task

Situation I have a batch script that prepares some files, executes a program (.exe) and then deletes said files. This task should run hourly, so I'm trying to configure this using Scheduled Tasks. ...
1
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1answer
240 views

End-user SSL certificate management workflow [closed]

We have an internal website, served from behind HTTPS with client certificates. Website users are non-technical persons, working remotely. They use Windows (XP, Vista, 7) and OS X (10.5, 10.6, 10.7). ...
3
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3answers
4k views

How to troubleshoot events in the Windows Event Logs?

How do you troubleshoot events that are not clear when you read them? Is there a website to search for those Event IDs and errors? In the following example event it is clear that the gateway ...
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1answer
8k views

RSA Authentication Manager - Unable to resolve principal by login ID and/or alias

I'm attempting to setup a RSA authentication manager with a Microsoft Active Directory as the identity source. When I try to login from the Windows login client the login attempt failed and I recieve ...
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0answers
83 views

Intermittent Network Instability

I have an office network being run by a Linksys WRT1900AC, and I'm experiencing significant, but intermittent issues. I have between 15 and 20 devices connected to it, including computers, phones, ...
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3answers
11k views

How to clear the Offline Files cache on Windows XP

We had a server rename/migration and I was using the Offline Files feature on Windows XP SP2. Every so often, my "Offline Files Status" icon appears in my Taskbar and let's me know that the old ...
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0answers
243 views

one or more threads of java.exe are waiting to finish network I/O windows 2012 server

I have installed jdk-8u45-windows-x64 on my windows 2012 server. I am seeing that in task manager java.exe is utilizing high CPU. I check he detail in task manager via right clicking on java.exe then ...
4
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1answer
2k views

windows update - strange behaviour using up all CPU

I have a windows 2008R2 server which has had windows update go mad. Last night it started pegging the CPU @ 100% and using 1GB RAM. Killing the Windows Update service took the CPU and MEM back to ...
2
votes
1answer
199 views

Bind9 recursive queries have intermittent very long response times

I'm running BIND 9.8.1-P1 caching server on Ubuntu 12.04 LTS on kernel 3.2.0-86-generic-pae. I've been banging my head against the wall trying to figure this out for weeks and I just have no idea ...
12
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7answers
11k views

High CPU utilization but low load average

We are running into a strange behavior where we see high CPU utilization but quite low load average. The behavior is best illustrated by the following graphs from our monitoring system. At about ...
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0answers
748 views

Slow connection to a shared .mdb file over a LAN on some machines only

A single client program on each of about 10 computers are sharing a .mdb file on a windows 7 machine. The network is cabled and has a switch. For no obvious reason the connection on 2 of these ...
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vote
1answer
1k views

alfresco, tomcat crashes on startup, no clues in the logs

I have installed an alfresco community edition 4.0 on a Win 2003 R2 with 3GB of RAM. I've used alfresco for some hours, i've created a user, uploaded some documents. But now, restarting it, tomcat ...
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0answers
298 views

Can ping but can't RDP or access UNC path ofter reboot Server 2008 R2

I rebooted a server after a Symantec installation. I did this from home and have no way to physically connect. Rebooted the server and now I cannot access it from UNC path or RDP. Using a VPN to ...
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0answers
19 views

HP P4014n will only print letter size

Had a user using HP P4014n locally, device suddenly stopped printing, I removed the printer, and uninstalled and reinstalled the printer drivers. Then readded printer. Now it will not auto-detect ...
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1answer
100 views

IPv6 connections from outside the LAN are timing out; what is blocking the connection?

as I understand with ipv6 there is no NAT so every client on a network will get a different public ip address (so there is no need for port forwarding). so I checked on my network and indeed every ...
4
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5answers
557 views

Tracking down load average

The "load average" on a *nix machine is the "average length of the run queue", or in other words, the average number of processes that are doing something (or waiting to do something). While the ...
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1answer
59 views

How to find Certificate signing request information?

I need to update certificates for the Apache servers (Linux Servers RHEL6) and it appears our team doesn't know the correct information for the CSR. Is there a way to find the correct information ...
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2answers
220 views

Troubleshooting Group Policies?

we built a plain Windows 2008 Server park a few months back, and set up a few Group Policies. Most of them seem to work fine, but once in a while I have the feeling that one or more have not been ...