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Another possibility to create a crash or hang dumb with the Debug Diagnostic Tool https://www.microsoft.com/en-us/download/details.aspx?id=49924 Select what you what to monitor, in this case the spooler service and let it create a full hand or crash dumb. You should be able to find the driver/dll that causes the issues and then, as mentioned before, ...


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Typically you will be able to find an AppCrash event in the event viewer like below: Log Name: Application Source: Application Error Event ID: 1000 ... Faulting application name: spoolsv.exe, version: 6.1.7601.17777, time stamp: 0x4f35fc1d Faulting module name: RPCRT4.dll, version: 6.1.7601.18205, time stamp: 0x51dba4dc ... You can then ...


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Try working through CTX136332: Printing Recommendations for a XenApp/Terminal Server Environment (Archived here.) Especially these steps: Complete the following steps to fix the issue: Contact the manufacturer of the printer driver to verify if they are aware of the issue and obtain an updated or recommended driver. Use Citrix Print ...



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