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We ended up contacting a 3rd party to help with our problem as my research was getting nowhere. The technician started off retrying everything that was mentioned in the question, and the comments. Turns out the build information wasn't 100% accurate, as I pulled it from the wrong source. The real build information revealed we were on Rollup 8. The ...
Open Server Manager, click on Add roles and features click next until you get to Features and then uncheck Windows Search Service and complete the wizard. You might be best of sharing the issue you are having as well, is it a performance issue due to this service?
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