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76

Permissions are a pest. Basically, you need to make sure that all of those developers can write to everything in the git repo. Skip down to The New-Wave Solution for the superior method of granting a group of developers write capability. The Standard Solution If you put all the developers in a specially-created group, you can, in principle, just do: ...


73

They decide the "computer" is "frozen" and call in to have it restarted, which my other staff just does. Here is your problem. This is not a technical fault, so don't try and implement a technical solution. Instead, you should implement a process whereby every call or ticket for this type of problem actually gets troubleshooted before any action is ...


70

I once had a client go on a rampage when his internet failed. He grabbed me by the arm, pulled me into the server, and started hollering about how he was going to tear everything out and throw it away and how we were the worst technical services people on the planet etc etc Believe it or not, this ranting went on for the better part of a full hour. The man ...


49

The data you are looking should not, by default, be located in "C:\Documents and Settings\Default User". That is the location of the default user profile, which is the template for new user profiles. Its only function is to be copied to a new folder for use as a user profile when a user logs onto the computer for the first time. If the service is ...


47

True story; We've got a user here who works with the military, training them primarily how to use ecological engineering "databases". We lovingly refer to her as The Evil Olive Oil, because she greatly resembles the cartoon character. Her antics so far have been; (No embellishment, or kidding on any of these. This is actually how she is.) Calling my boss ...


46

I'd be tempted to ask senior management just to send out a "remove and don't do it again" email - then you can do a monthly scan and give the management a list of those still doing it. It's not a technical issue so don't make it one.


43

I overheard a great call between one of our first-line techs and a remote user giving a presentation elsewhere in the country. She was freaking out because she couldn't get her laptop's VGA output to display on the projector, despite having screwed the cable in really tight. Turns out that, with enough brute force, you CAN screw a 15-pin VGA plug into a ...


40

Your problem is step 5, where your other staff restarts the computer without doing even the most basic troubleshooting. I assume you're referring to IT staff, who should frankly know better, and not make the problem worse, which is what they do when they just reboot the computer without doing even basic troubleshooting. Rectify this problem first, and ...


33

Back around 2002, I was working for a manager who was about as technically clueless as they come. One day he was giving a tour of the data center to some higher-up political types and was describing the amazing virtues of RAID. While standing next to a rack of production servers, he decided to demonstrate by opening the rack and removing one of the drives ...


32

New corporate CFO wants to watch TV in his office. Offensive at the $500/hr he makes, but that's not IT's problem. Purchasing approves a 52" plasma (this is when they were $15k), the cabling guys wire it up and a carpenter custom-builds a beautiful cabinet for it out of some rare wood to match the furniture. IT gets called for a network problem - as in TV ...


31

This has not been said, so I want to quickly add it. To ensure that permissions issues do not crop their ugly head, make sure to set the following on your git shared repository's config file: [core] sharedRepository = true This will ensure that your system's "umask" settings are respected.


31

When it comes down to it most of us are just systems administrators. We might be the ones to spot bad behavior and even sometimes called upon to help resolve situations. It is not our job to police or enforce employee behavior. That being said having strong tools at your company’s disposal to address behavior issues as they come up is critical. Once a ...


31

This is sometimes due to a design limitation in x64 Windows with regards to interaction between 32-bit applications and 64-bit drivers. In addition to print dialogs, another common scenario where this occurs is when using 32-bit Internet Explorer and dialogs for smart cards. Microsoft provides some background information on the cause here: The Save As ...


29

see here : http://techrepublic.com.com/5208-7343-0.html?forumID=101&threadID=307918&messageID=3065346 They suggest the wmic command which available on windows : WMIC /NODE: xxx.xxx.xxx.xxx COMPUTERSYSTEM GET USERNAME Will return the username currently logged into xxx.xxx.xxx.xxx or WMIC /NODE: "workstation_name" COMPUTERSYSTEM GET ...


28

After doing Windows and AD system administration in a small company (150 employees) for one year, I found that these are the typical customers. It's based on an earlier list of academic types relevant to sysadmins. The earlier list is not by me. The Mystery Maker “I disconnected five computers in one of the buildings. Go and find them.” Advantages: User ...


24

Friend of mine working for an MS Consulting place. He gets sent to a company to remove their spyware and set them up on a domain with ISA as a proxy, Windows XP Desktops. He goes through and uninstalls everything people weren't supposed to have according to the business owner, installs and runs all the AV stuff, and then joins them all to a domain. Comes ...


21

We had a customer who kept insisting her wireless wasn't working. We made at least four trips to her house to investigate the problem. We became suspicious during a phone call that went like this: "Look on the desktop, what do you see?" "Well... there's a pen." On the final visit, we figured out that she thought wireless meant that you didn't need to plug ...


21

Yes...because downloading porn is 100% safe. Running programs like metasploit won't ever crash a server. Because sending unsolicited emails won't raise question about the companies reputation and standards. And because installing unknown, third party software won't ever be malicious or cause security issues. IMO, if I was in your shoes I would want that ...


20

We get people blaming us whenever videos they like get deleted from YouTube or when Google falls over. Another common occurrence is people complaining to our director when we refuse to help them break the law.


20

This was in the days of ILoveYou.exe. I was doing web development for a small company that sold refurbished hardware. Let me introduce the main character. There was this one lady who worked as a salesperson there, basically her job involved her being on the phone 8h a day. In those days mobile phones were a bit more expensive, but still; I learned she had a ...


18

I don't know if it's "worse", but it's a case I'll forever remember and cherish. I used to work at as a Jr. sysadmin and Help-desk for doctors at a medical center in Israel, where doctors call me for immediate problems (usually as retarded as "my screen doesn't work! oh, oops it's off bye" and the like), nothing really serious. Ever since I started, a ...


18

The command SHOW GRANTS [FOR user] is what you're looking for. See here for more detail.


18

Whatever you do, you are going to need management support for it. IT can rarely set its own policies without this support (especially if your policy affects management - like if they are also storing mp3s on the server...) Users generally get upset when things stop working the way they always have as well so you are going to need to communicate with them ...


17

When adding a user to a new group, the user must log out and log back in for it to take affect. While a reboot will accomplish that, it should not be required.


17

Don't forget to change the root password. If any user has UID 0 besides root, they shouldn't. Bad idea. To check: grep 'x:0:' /etc/passwd Again, you shouldn't do this but to check if the user is a member of the root group: grep root /etc/group To see if anyone can execute commands as root, check sudoers: cat /etc/sudoers To check for SUID bit, which ...


16

There was an important user that complained a lot about an inconceivable security breach: when he turned off his computer one day, and turned it on the other day, everything would be the 'exact' same way. Every open app, every open document, his user still logged on!! When after a few uncomfortable complaints, one technician went to see what the real ...


16

So, I was working on a project that using an Oracle OCCI connection to access a database that was newer than the integrated driver. The manager, who used to be a DBA, insisted that "he was an Oracle DBA" and there was no chance that using a 9i driver to connect to a 10g database would cause the issue we were seeing, which was random dropped connections ...


16

These users seem to be the default users that were added when MySQL was installed. It is recommended that you run mysql_secure_installation after installing MySQL. The empty usernames (''@'SERVERNAME') represent anonymous users. If you didn't run mysql_secure_installation or set the password, then anyone can gain access. If the anonymous user has GRANT ...



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