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visits member for 2 years, 1 months
seen Aug 3 '13 at 10:45

Drupal Developer, PHP programmer


Mar
1
comment Hosting server's harddisk crashed
Example, one day, you receive an email said "Hi, we have found that your database is corrupted, kindly restore it back.", then next week, you receive another email "Your email is missing due to server configurations error, kindly restore it back from your backup". Are we as customer going to do this job everytime? or it is the responsibility of services provider to restore back to the original state before the server crash? I am just trying to know more about my rights and my responsibility. Thank you. It is very hard for me to draw a line between this.
Mar
1
comment Hosting server's harddisk crashed
Thank you. btw, just want to check with you guys, I am not trying to blame the hosting provider or any 1, just an example, if let said we subscribe sharehosting WITHOUT the backup solutions, and suddenly their server crashed and we do not touch anything on their serverside, then they create another new server for us and pointing the nameserver to new IP, they are expecting customer who didn't subscribe their backup solutions to restore their own data back to the server. Questions is, is customer is the one responsible to restore data back everytime their server crash?
Mar
1
awarded  Scholar
Mar
1
accepted Hosting server's harddisk crashed
Mar
1
comment Hosting server's harddisk crashed
All senior has left after I join the company for 3 months. Most of them are trainee. No luck. I am consider the most senior in my department. lol. The pain is everything has to learned and do by myself.
Mar
1
comment Hosting server's harddisk crashed
Thank you @user606723, I don't think so, now still waiting for the hosting provider to replied for my query, they are out of working time by now.
Mar
1
comment Hosting server's harddisk crashed
I just help to debug the system if there is any problems with the software. I do have backup of the source code but not database. I didn't run my own server so that's why we outsource to a hosting company. I have use several hosting company and all of them are providing backup services automatically with the plan. I do admit this is my mistake for not re-checking the terms and conditions when I renew for the hosting services. Thank you for your comments and yes I do learned a very expensive lesson.
Mar
1
comment Hosting server's harddisk crashed
In fact this system was developed by my senior 6 years ago and when they signed up with the hosting provider which I haven't join my current company.
Mar
1
comment Hosting server's harddisk crashed
This is a shared hosting, my senior sign up for the hosting plan 6 years before and I just the company 3 years before, so I totally didn't aware of the hosting plan and packages.
Mar
1
awarded  Student
Mar
1
asked Hosting server's harddisk crashed