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seen Jun 4 at 22:46

Mar
30
accepted Anyone heard of a custom report builder program?
Mar
30
comment Anyone heard of a custom report builder program?
hmm...this seems like it could be something along the lines of what I was looking for. I will try it out in more detail. Thanks.
Mar
24
revised Anyone heard of a custom report builder program?
added 217 characters in body
Mar
23
comment Anyone heard of a custom report builder program?
ok, I understand a bit more now. mfinni is right, it must generate a data entry form, and then create reports that match that form. To my knowledge, crystal reports can not do this. CR can show database info, but it won't let you add data from its front end. As for BIRT, it looks very cool, perhaps better than Crystal Reports but I don't think it solves my issue of data-entry/form generation
Mar
22
asked Anyone heard of a custom report builder program?
Sep
7
awarded  Scholar
Sep
7
accepted Can anyone recommend internal IT support procedures?
Sep
4
comment Can anyone recommend internal IT support procedures?
This is interesting. We have tried something like this but it was not supported by management and people bypassed the system and bugged IT directly. I may bring it up again as it is a good idea but hard to get support for in a smaller company.
Sep
2
awarded  Student
Sep
2
awarded  Editor
Sep
2
revised Can anyone recommend internal IT support procedures?
added 1267 characters in body; edited tags
Sep
2
comment Can anyone recommend internal IT support procedures?
I think that is a good point about excel not handling a lot of text. I suppose also an advantage of webbased is that you have a history of the issue so that if it is encountered again, you can refer to it. I suspect that a webbased one is something to work towards, but I'm quite certain it will not fly initially and that we will have to ease into it. You have got me thinking a bit and I think I will look for a desktop based issue tracking software...that might be suitable if it is efficient
Sep
2
comment Can anyone recommend internal IT support procedures?
I can't edit the question. I actually asked it on stack overflow but someone moved it here and it will not let me edit it anymore. As for excel vs other program, here is my reasoning but I am open to other ideas. a) issues will only be entered by the IT person b) our company will not invest in other support software unless it is completely amazing c) the webbased issue trackers we have (gemini & perldesk) are good for companies with medium sized IT departments, but when it is only 1 or 2 people, it is a lot of unnecessary effort to ensure multiple users when they already know who is using it
Sep
2
comment Can anyone recommend internal IT support procedures?
Brandon, I am in agreement with your ideas. Keep em coming everyone :) I assume these processes are already formally established in big companies
Sep
2
answered Can anyone recommend internal IT support procedures?
Sep
2
asked Can anyone recommend internal IT support procedures?