248 reputation
47
bio website ajbourg.com
location Colorado
age
visits member for 5 years, 4 months
seen Apr 29 '10 at 15:29

Nov
11
awarded  Notable Question
Oct
25
awarded  Good Answer
Oct
8
awarded  Yearling
Aug
2
awarded  Popular Question
Mar
18
awarded  Good Question
Jan
31
awarded  Nice Answer
Jul
23
answered Any experience migrating high-traffic sites from Apache to lighttpd?
Jul
21
awarded  Supporter
Jul
21
accepted Monitoring Rsnapshot
Jul
21
awarded  Scholar
Jul
21
accepted What's your favorite ticketing system?
Jul
20
comment What's your favorite ticketing system?
Here is one I've really forgotten about. I will check it out, thanks.
Jul
20
comment What's your favorite ticketing system?
I've been trying OTRs but the one thing I'm stuck on is the day to day workflow. I feel like I'm really missing something. Do you have any resources for a struggling OTRS admin?
Jul
20
awarded  Nice Question
Jul
20
comment What's your favorite ticketing system?
I do like RT, and I will keep EPEL in mind if I decide to go back to it.
Jul
20
comment What's your favorite ticketing system?
Surely by now somebody should have created a ticketing system that isn't completely awful? I guess it's not a particularly interesting problem to work on. And I have had the displeasure of working on Remedy as a user. Quite agree with you there, some systems are terrible, but Remedy blows them out of the water in terms of awfulness.
Jul
20
comment What's your favorite ticketing system?
Every new dependency is a new thing to maintain and keep running, and more complexity to deal with when things go wrong. I'm a firm believer in keeping things as simple as possible, and a ticketing system is supposed to ease my burden, not add to it. If there's nothing better out there, I will probably pick up with RT again. But I want to make sure that there really isn't anything better first.
Jul
20
answered What sort of time management system do you use?
Jul
20
asked What's your favorite ticketing system?
Jun
25
awarded  Teacher