One of our clients has about 100 users in the field with Windows Mobile 6.5 devices, with another 600 coming online soon that will be running a mix of Windows Mobile 6.5 and Android phones (I'm not sure which version of android, they're rolling them out at the end of the month).
We're having a lot of trouble with supporting these devices, because the users are tradies with large fingers who aren't very adept at using them. We're a subcontractor so we can't change their decision to roll out users with these phones.
Is there any software that will allow for a remote view of the users screen? We don't need to interact (but it would be nice), but we need to be able to spot their spelling errors etc that they're entering on screen.
They will be connected over HSPDA/3G 24/7 as they utilise a mobile web application for their daily work.
I expect the answers for Windows Mobile and Android will be totally different, so feel free to only answer one side if you can. It would be great if the cost is < $100/device.
Because of the large number of users, it would be great if each solution had some sort of a console or list of devices that displays all the available phones so that we don't have to get them to dig around and find their IP address.