I rent a managed dedicated server from a hosting company. A year ago, they added SSL support to one of my domains at my request.
Last night, however, the certificate expired:
yourdomain uses an invalid security certificate.
The certificate expired on April 9, 2016 at 03:33. The current time is April 9, 2016 at 10:00.
Error code: SEC_ERROR_EXPIRED_CERTIFICATE
I have little trust for this particular hosting company as they have shown a pattern of making errors, this being the latest example.
I created a ticket with their support and they are telling that:
- They have "requested the certificate be re-issued using the same private key" (at Geotrust.)
- That "this may take up to 12 hours to appear"
My questions are:
- What are the steps involved in renewing a certificate? Is it simply a) Get new certificate from certificate provider b) Install new certificate on server?
- How long does it usually take?
To clarify: my host is usually very slow in getting things done. I want to be able to check on this certificate renewal and ensure it is performed in a timely fashion because hundreds of paying customers are currently unable to access the site.