Good evening,
We have 15-20 devices running on our office LAN. Suddenly last week, the internet (both wired and wireless) suddenly cut-off on both of 2 Mint desktops. By cut-off i mean that the wifi connection status is OK but all requests to the internet result in a timeout
In further troubleshooting, I realized that:
Windows devices work
Windows works on one of the Mint devices with dual boot
Android devices work
Both devices work on external networks (ie coffeeshop)
The devices can ping 4.2.2.2 from inside the LAN
The devices can ping the public ip of our AP
The devices have an IP address (ifconfig) which can be pinged by other devices. It can also ping devices within the network
Unplugging the router for 15s does not help
The router (AN5506-04) will not factory reset as per instructions found on the net (press sunken button with a pin)
LiveUSB of Mint18 and Ubuntu16.04 both don't work
Chromium hangs on 'Resolving Host' and throws an error dns_probe_finished_bad_config
I don't think that there was a software update when it cut.
I believe this is something to do with DHCP within the LAN or the DNS of my ISP but I'm not sure where to begin on troubleshooting. Does anyone have some tips on what I might try next to get this back up and running?
===================
ifconfig and routes for Windows and Mint on the dual boot device (inside LAN)
Windows (Works fine)
IPv4 Route Table
=======================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.10 50
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
192.168.1.0 255.255.255.0 On-link 192.168.1.10 306
192.168.1.10 255.255.255.255 On-link 192.168.1.10 306
192.168.1.255 255.255.255.255 On-link 192.168.1.10 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 192.168.1.10 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 192.168.1.10 306
=====================================================================
Persistent Routes:
None
result of ipconfig
Windows IP Configuration
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::6c87:d693:d07c:f401%3
IPv4 Address. . . . . . . . . . . : 7.19.111.114
Subnet Mask . . . . . . . . . . . : 255.255.192.0
Default Gateway . . . . . . . . . : 7.19.64.1
Wireless LAN adapter Local Area Connection* 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Ethernet adapter Ethernet 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wi-Fi:
Connection-specific DNS Suffix . : local
Link-local IPv6 Address . . . . . : fe80::5d0a:4218:85a3:a0d3%14
IPv4 Address. . . . . . . . . . . : 192.168.1.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Local Area Connection* 12:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28a8:29fd:3f57:fef5
Link-local IPv6 Address . . . . . : fe80::28a8:29fd:3f57:fef5%2
Default Gateway . . . . . . . . . : ::
Mint 18.3 (Connected to LAN but all internet requests from browser timeout)
result of ip route
default via 192.168.1.1 dev wlp2s0 proto static metric 600
169.254.0.0/16 dev wlp2s0 scope link metric 1000
192.168.1.0/24 dev wlp2s0 proto kernel scope link src 192.168.1.16 metric 600
result of ifconfig
enp1s0 Link encap:Ethernet HWaddr 1c:39:47:1f:0d:4e
inet addr:7.19.111.114 Bcast:7.19.127.255 Mask:255.255.192.0
inet6 addr: fe80::e04:a1fc:1928:6173/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:41 errors:0 dropped:0 overruns:0 frame:0
TX packets:40 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:4350 (4.3 KB) TX bytes:6515 (6.5 KB)
lo
Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:65536 Metric:1
RX packets:302 errors:0 dropped:0 overruns:0 frame:0
TX packets:302 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:21794 (21.7 KB) TX bytes:21794 (21.7 KB)
wlp2s0
Link encap:Ethernet HWaddr 30:52:cb:60:c4:97
inet addr:192.168.1.4 Bcast:192.168.1.255 Mask:255.255.255.0
inet6 addr: fe80::95ba:f296:18e7:ec8c/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:164 errors:0 dropped:0 overruns:0 frame:0
TX packets:248 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:20760 (20.7 KB) TX bytes:27802 (27.8 KB)
result of: sudo ethtool -i enp1s0
driver: r8169
version: 2.3LK-NAPI
firmware-version: rtl8168h-2_0.0.2 02/26/15
expansion-rom-version:
bus-info: 0000:01:00.0
supports-statistics: yes
supports-test: no
supports-eeprom-access: no
supports-register-dump: yes
supports-priv-flags: no
sudo ethtool -i wlp2s0
driver: ath10k_pci
version: 4.10.0-38-generic
firmware-version: WLAN.TF.1.0-00267-1
expansion-rom-version:
bus-info: 0000:02:00.0
supports-statistics: yes
supports-test: no
supports-eeprom-access: no
supports-register-dump: no
supports-priv-flags: no
sudo iw dev wlp2s0 link
Connected to *MAC address of Router AP* (on wlp2s0)
SSID: *CorrectWifiNetwork*
freq: 2432
RX: 60228 bytes (439 packets)
TX: 8743 bytes (67 packets)
signal: -39 dBm
tx bitrate: 1.0 MBit/s
bss flags: short-slot-time
dtim period: 1
beacon int: 100
nmcli device show wlp2s0 | grep IP4.DNS
IP4.DNS[1]: 192.168.1.1 *the local router and AP*