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The initial situation was where I had an Azure Portal account and I still have this account (name: tojas-work, email: [email protected]). This account appears as a Work/School account on Azure. This account is also the admin account for an Active Directory organization. That organization has more users in Active Directory.

I tried to create services in the tenant where I have the admin account (name: tojas-work). For this to do, I had to add subscriptions to the tenant. I couldn't do it, because I received an error message from Azure, that the account I have, cannot add subscriptions and the way I have to do it, is to create an account with the email address ([email protected]) that I have for the account.

I did it, I registered another account with the same email address (name: tojas-personal, email: [email protected]). I didn't know what will happen, but finally it created a personal account for me.

With that personal account (tojas-personal), now I can add subscriptions, but I cannot login to my work account (tojas-work) anymore. It says that my password is not correct and when I try to reset the password, it says that the account doesn't exist.

What can I do in this case to access my work account?

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  • I had a work account and I was the administrator. Now I think I have it, because I didn't delete it, but I cannot access the account at all. My colleagues can see it as active in the Active Directory listing, but they cannot do anything with it.
    – Tojas
    Jun 11, 2019 at 19:15
  • Yes, you are right. Sorry for confusion. The work account that I cannot access now, has administrator privileges.
    – Tojas
    Jun 11, 2019 at 19:19
  • I see what's wrong with the description. Thank you for correcting it. So, yes, it still have active directory users.
    – Tojas
    Jun 11, 2019 at 19:23
  • Ok, so I tried to clarify the situation based on your questions. Do you think the issue is more clear now?
    – Tojas
    Jun 11, 2019 at 19:39
  • Yes I think that's a lot more clear. Unfortunately, I don't know the answer for you, but hopefully someone else will know. Jun 11, 2019 at 20:25

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