This vCSA was recently upgraded from 6.7u3 to 7.0. The vCenter is 100% operational from a vSphere perspective. However, we cannot get into the VAMI (vCenter Appliance Manager Interface) at https://vCSA:5480

This is very bad because we cannot update, upgrade or backup the vCSA without access to the VAMI. To be clear, we can login but there is a blank white window in the center of the web-UI and this text is behind it:

"vCenter Server 7.0 has been successfully installed. However, additional steps must be completed before it is available for use. Click one of the links below to continue setup. vCenter has been restored. However, additional steps must be completed before it is available for use. Click the link below to continue.

This vCenter Server cannot be used or repaired because a failure was encountered. You need to deploy a new vCenter Server. Failure details" (cannot get to this link, so it cannot be clicked)

Here is a screenshot of the VAMI page; enter image description here

Can this be fixed? If so, how?

  • I know you've sorted the problem already but out of interest did you roll back the update and retry? if so did you get the same issue? I beta-tested 7 but I'm waiting for a while to go for it in Production - it's very nice though isn't it :) – Chopper3 Jun 29 '20 at 14:48
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    Hey Chopper3, VMware Support was quickly able to identify and fix the issue, we didn't have to roll-back the upgrade, no. And yes, I'm a big fan of vSphere 7! – SamAndrew81 Jun 30 '20 at 15:49

Got this issue fixed with the steps in this KB: https://kb.vmware.com/s/article/67179

  • This answer was provided by VMware Support. – SamAndrew81 Jun 30 '20 at 15:48

After updating my vCSA I usually have to clear my browser's cache in order for the vCSA web pages to display properly. Hopefully VMware fixes this in future updates.

  • Thanks, that's not the the issue here though. The URL always redirects to: https://vcsa6-7.myDomain.local:5480/configure/#/installer?locale=en – SamAndrew81 Jun 7 '20 at 20:53

That's pretty unfortunate and the statement that you need to deploy a new vCenter server is definitive.

If you have support with VMware, I would say to exercise it. Else, your only other option is likely to redeploy.

  • Thanks, John. We will deploy a new vCSA and set it up in linked-mode, then decommission this faulty one, and/or work with VMware support to get this resolved. If I do find a resolution I will post back here. – SamAndrew81 Jun 13 '20 at 18:30

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