I have a problem with one specific folder while user profiles are synced at logon. Let me explain the situation:

I have:

  • A user account (MYDOMAIN\accountname)
  • Security group 'Access to WADUP_RW'
  • A SMB share (\\my-smb\WADUP)
  • A pc with Windows 10 pro installed (Up-to-date) and joined into MYDOMAIN

Permissions on the WADUP folder on \\my-smb:

  • 'Access to WADUP_RW' has read and write access
  • Domain Admins and Enterprise Admins groups have read and write access

Configuration for the user account:

  • Profile path: \\my-smb\WADUP\accountname

The problem I'm having:

  1. Log in accountname on the pc.
  2. \\my-smb\WADUP\accountname folder is created. (Owner is accountname)
  3. Log out accountname on the pc.
  4. All data in user profile is being saved to the \\my-smb\WADUP\accountname
  5. So far so good
  6. Now I log in accountname on the pc again
  7. I get the error 'There was a problem with your roaming profile. You have been logged on with your previously saved local profile. Please see the event log for details or contact your administrator.'
  8. I check the event log, which says that \\?\UNC\my-smb\WADUP\accountname\AppData\Roaming\Microsoft\Installer can't be copied to \\?\C:\Users\accountname\AppData\Roaming\Microsoft\Installer with DETAIL - Access is denied
  9. I check the folder C:\Users\accountname\AppData\Roaming\Microsoft\Installer permissions, which are:

    • Everyone: Read
    • System: Full control
    • Administrators (PC\Administrators) Full control

What I've tried:

  • Changed SMB server, made no difference.
  • Manually changed the folder permissions to everyone: Read and write. Though the permissions reset whenever I logged out.
  • All Pc's do it but they are the same windows version.

According to Microsoft similar issues happened when Windows 10 computers were being upgraded from version 1709 version 1803.

The article says the error was caused by "folders that are ususally excluded from roaming to be synchronized by roaming user profiles"

The article also tells about a registry value HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\ExcludeProfileDirs that controls which folders are excluded from synchronization. You might want to add the AppData\Roaming\Microsoft\Installer to the list.

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  • I already have stumbled upon that post indeed, I really want to do this but it feels like a workaround. Plus the fact that the problem I am having doesn't show up anywhere else makes me worry it's not a bug in Windows but actually a misconfiguration in my setup. – Rick Jelier Jun 9 at 20:08
  • I didn't notice anything actually wrong with your setup, but Microsoft does have a helpful documentation on deploying roaming profiles you might want to review and compare to your setup. The document has a lot of steps that don't relate to your smaller setup, but it's a good reference for best practices. – knurmia Jun 12 at 20:35

GoToMeeting user based Installer created a Folder in AppData\Roaming\Microsoft\Installer and these sync Problems occured in our roaming profiles. Deleting the folder both on the local machine and on the profile Server fixed this problem.

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  • Hi, we already tried this but the folder reappears after login on the local machine. – Rick Jelier Jun 19 at 8:14

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