I am a new azure AAD/O365 administrator. I just added a new azure ADD/O365 user. I granted the user O365, but when the user logs in, they get the "bad license". Please see images below. How do I fix this user?

#Proof of User enter image description here

#Proof of Mailbox enter image description here

#Error of Outlook enter image description here

How do troubleshoot this and ensure the user gets the access? Thanks!

  • Did you wait some time for mailbox to be provisioned? Also, based on license list I think there might be a conflict between E1 and Business Basic – robdy Jun 25 at 11:24

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