I am receiving SMS messages from other senders.

However, I am not receiving any SMS codes when I try to login to the AWS console and it indicates that it is sending them to me.

There is no AWS support I can find without logging in. Without the SMS, I am unable to login.

How to proceed?


There should be a link somewhere like "Having trouble with authentication?" Find something like that and go through account recovery. Then remove SMS from your account and use an authenticator app or hardware key. SMS authentication is not secure, so Amazon has deprecated it and will eventually remove it.

  • I didn't even know SMS was an option, I've been using authenticator apps with AWS for years. – Tim Jul 1 '20 at 23:46
  • @Tim I don't think you can set it up at all at this point, though existing accounts that set it up long ago still have it. – Michael Hampton Jul 1 '20 at 23:52

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.