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I have a problem with Windows Updates on Windows 10 machines.

We use the Windows 10 Professional Version:2004 operating system. The updates handled by our WSUS server. (Windows Server 2019)

The latest cumulative updates (2020-06 - KB4557957,2020-07 - KB4565503) are failed to install.

In the windows eventlog there is an entry which tells you to: Package KB4565503 (or KB4557957) failed to be changed to the Installed state. Status: 0x80070005.

I've tried several solutions like:

  • Windows Update troubleshooter
  • SoftwareDistrubution folder rename, delete etc.
  • Disable, remove antivirus software
  • changing services startup (wuauserv,cryptSvc,bits,trustedinstaller)
  • Update from Microsoft Update directly
  • Manual download these updates from Microsoft Catalog and install

All of these method are failed.

The symptom is the following. After I reboot the computer it appears a black screen during boot time, nothing else.

The only solution is hard reset several times and if I have luck the updates will be rolled back.

In our system there is a GPO which disable USB drives automatically.

If I create a computer object in AD and deny this GPO before I put a new computer into the domain, the updates will be installed successfully through WSUS.

If I just do this the normal way the GPO applied the updates are failed to install.

Any helps appreciated.

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    0x80070005 error code is "Access Denied"! Please check if the "Trusted Installer" has permission on the file usbstor.inf (very important)... The problem can be analysed if you can share the relevant parts of CBS.log which highlights the error.
    – Am_I_Helpful
    Aug 23, 2020 at 17:30
  • Hi. The owner of C:\Windows\INF\usbstor.inf file is NT Service\TrustedInstaller. The relevant content of CBS.log: 2020-08-24 10:59:50, Error CBS Doqe: Failed staging driver updates [HRESULT = 0x80070005 - E_ACCESSDENIED] 2020-08-24 10:59:50, Error CBS Failed staging drivers, rebooting and trying again [HRESULT = 0x80070005 - E_ACCESSDENIED]
    – wolfnlight
    Aug 24, 2020 at 9:18
  • Please share the permission for the "Trusted Installer", which should have permission of Full control on the file usbstor.inf (very important)... Also, please share the few lines (15~20 lines) above of previous error message and insert in your question.
    – Am_I_Helpful
    Aug 24, 2020 at 9:30

1 Answer 1

Reset to default
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I've found the solution.

  • Log in as administrator to the machine. Navigate to c:\windows\inf.
  • Changed the owner of usbstor.inf to builtin\administrators.
  • Restart the machine.
  • Edit the security and set to inherit from parent folder.
  • Remove non inherited rights from the file.
  • Install the remaining updates.

Thanks @Am_I_Helpful!

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