I work in a hybrid 365 environment. Someone made some changes to the archives for users' mailboxes and now I'm getting errors in 365 admin center when I look at an active user:image of error box
I was able to get the details on the errors in AAD Connect powershell with the following: (Get-MsolUser -UserPrincipalName firstname.lastname@example.org).errors.ErrorDetail.objecterrors.errorrecord.ErrorDescription
It returned this for most users: Failed to enable the new cloud archive of mailbox because a different archiveexists. To enable the new archive, first disable the archive on-premises. After the next Dirsync sync cycle, enable the archive on-premises again.
One big issue, is that when I do this, it seems to completely remove the archive from the user, and create a completely new one, which is not what I want. Is there a way to keep the archive in place without making a new one? Even if I set the GUID of the existing archive, it just makes a new empty one. I can backup the archive to a .pst beforehand, but there's gotta be a better way, right?
After I performed the recommended fix on a couple users that didn't matter, I their archive mailbox, albeit empty, look correct in all places. However, when I select a user in 365 admin center, I still get the gray error boxes pictured above. Now when I enter the commands to view the error details, they're blank: image of output
If anyone has dealt with this before and can offer some guidance, it would be greatly appreciated. I'm a bit stumped here and I've almost exhausted all my resources. Please let me know if there's any other info I can provide that would help. Thank you in advance!